Business Process Manager



Port Louis

We are currently looking for a Business Process Manager in our Transformation Department.

Job Summary:

Drive business process management initiatives throughout the organization by maintaining the process inventory, identifying and analyzing areas of improvement, and redesigning processes focusing on digitalization and supporting business and operations strategies. Manage key performance indicators around operational efficiency with regular monitoring and reporting to key stakeholders.

Key responsibilities:
  • Apply Business Process Management techniques to clearly identify, understand, assess and clearly communicate business needs to enable the design and implementation of new processes and process improvements.
  • Drive initiatives/projects using a structured project methodology, and present analysis, solutions and business cases to senior management.
  • Continuously analyze, review, and redesign functional processes to eliminate variations, remove non value added activities, waste, bottlenecks and delays.
  • Define new target operating model including capacity planning and growth forecasts in collaboration with department Heads.
  • Coordinate with cross-functional teams including business, operations and control functions to develop business process requirements.
  • Define metrics while designing/redesigning processes and monitor their performance against agreed targets.
  • Develop and maintain the process inventory that will be used as a reference for prioritization, controls, integration and communication, preparing of test cases, training documents, etc.
  • Oversee the digitalization of processes on the BPM platform following prioritization and agile delivery methodology.
  • Be responsible for the smooth integration of changes/new business processes to minimize service disruptions.
  • Establish relationships and negotiate with external project stakeholders (consultants, solution providers, service providers, business partners, etc.) by representing the bank's interests in the most professional manner.
  • Stay abreast with the latest trends in financial services and develop in-depth knowledge of business activities to enable effective functional and technological recommendations, and implementation.
  • Coach team members on process improvement methodologies and tools as required.

Job Requirements:
  • Bachelor degree in Banking, Business, IT or related fields.
  • At least 8-10 years’ working experience in similar field.
  • At least 5 years’ experience in business process analysis techniques and modelling tools.
  • Six Sigma/ Lean knowledge and certification would be an advantage.
  • Experience with workflow platforms.
  • Experience in Project Management.
  • Excellent verbal and written communication, and ability to communicate and create relationships at all levels in the organization.
  • Strong critical thinking and problem solving skills.
  • Ability to work under pressure and meet tight deadlines.
Management reserves the right not to make any appointment following this advertisement. 

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