Our Corporate Banking Department is looking for a Service Officer. 


Job Purpose


The main purpose of this position is to assist and support the RMs in the operations area with portfolio administration and deliver exceptional level of client service and satisfaction.


Key Responsibilities:


    • Efficiently and accurately support the RMs in customer onboarding, monitoring of accounts, processing of remittances, cards processing etc.
    • Efficiently, timely and accurately respond to customers queries and requests.
    • Prepare and maintain RM sales reports and management reports.
    • Prepare and process opening of accounts and fulfill all KYC requirements.
    • Identify opportunities to improve productivity, efficiency and quality in the service team and assist in the implementation of these initiatives.
    • Ensure all control measures relative to approved facilities are adhered to.
    • Ensure compliance with all policies and processes in place.
    • Operate as a team player ensuring the achievement of the department’s goals.
    • Deliver quality service and ensure customer satisfaction.
    • Build and maintain on-going client relationships.
    • Act on client requests, enquiries and complaints in timely and professional manner.
    • Assist with obtaining of data required for research on potential clients.
    • Conduct Business and static review on customers in a timely manner as per BOM requirements
    • Follow up on flaws and maintenance of accounts within portfolio.
    • Support RM and Credit Analyst to ensure that customers’ accounts are maintained properly in the books.
    • Cross-Sell products to maximize business from each connection.
    • Support RMs in marketing initiatives and passing leads when needs identified.
    • Use resources and equipment in an efficient manner.


Technical & Behavioural skills


    • Knowledge of Central Bank’s guidelines and other relevant local legislations
    • Basic knowledge of Trade Finance process and products.
    • Basic knowledge of KYC principles.
    • Knowledge of offshore banking.
    • Ability to quickly pick up risk of Money Laundering.
    • Basic understanding of various financial market
    • Good communication and listening skills
    • Fluency in English and French
    • Ability to use Microsoft Office tools(Excel, Word, PowerPoint)


Qualifications & Experience


    • Min HSC with Degree in Banking/ Finance/ Accounting or any related field
    • 2-3 years’ experience in a Banking environment with experience in customer service.


Please ensure all your personal, academic and professional details are up to date. Any incomplete application will not be considered.


Candidates are invited to send their applications via email on [email protected] or through our career page on www.bankone.mu.


CLOSING DATE: 5th Oct 2022


Management reserves the right not to make any appointment following this advertisement.




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