Our Transactional Banking Unit is looking for a dynamic and self-motivated Team Lead.

Job Purpose:

This is a leadership role that strategically focuses on delivery of cash management and transactional banking solutions to clients in order to increase their share of business with Bank One.

By providing distinctive payment solutions as well as exceptional customer service across all target sectors, the customers receive tailored value propositions as well as sticky products that through this drive Non-Interest Income growth for the bank.

The role covers cash management transactional solutions around collections, e-payments, and liquidity management.

Responsibility is expected in the delivery of E2E propositions to customers through planning, managing and effectively selling of the solutions in partnership with relationship management teams.

The role holder is to ensure effective delivery of the customer value propositions where revenue generation can be expeditiously realized in order to achieve the desired financial objectives of the team and the bank.

Key Responsibilities:

Transactional Growth and Development (30% of time)

• Increase market penetration and share of wallet for allocated portfolio through deep understanding of individual client needs and providing suited cash solution structures at agreed pricing.
• Review assigned portfolio names for Transactional opportunities.
• Understanding the client’s ecosystem in terms of transaction cycles to identify cash management opportunities in relation to their buyers and suppliers to ensure full benefit from the chain.
• Partner with relationship managers in customer account planning and have the indication of wallet opportunities and growth strategy in place in order to increase Product Per Customer (PPC)
• Have a pipeline of deals from initiation to revenue realization.
• Be fully involved in the transactional opportunities that can be provided to clients being onboarded.
• Monitor channel utilization on your assigned portfolio and liaise with the Transaction Banking Officers to increase transactions for the top 100 clients on a monthly basis.
• Identify opportunities for new/incremental business with bank clients in your portfolio and work with the relevant stakeholders to turn these opportunities into revenue for the bank. Present the opportunity to the client against their balance sheets.
• Ensure attainment of your entire cash management sales targets in your portfolio.

Product & Solution delivery (20% of time)

• Work hand in hand with Transaction Banking Officers and Relationship managers to ensure all products and solutions offered to clients are fully implemented.
• Maintain a refreshed knowledge of bank’s channels and products.
• Conduct training to Relationship managers on Transaction banking products.
• Consistently promote the bank’s channels and product capabilities
• Frequently review client’s satisfaction with service and solutions offered.
• Where assigned a product for development, help of the respective team members, implement, and build a Go to Market strategy over the same.
• Own and drive the transaction digitization agenda with the launch of different channels.

Risk & Compliance (20% of time)

• Review transactions within your portfolio that require approval within your matrix, as per bank policy, procedures and guidelines.
• Check if the team handles customer requests within the set SLA’s by your team.
• Randomly review applications to confirm agreements are signed off for transactional banking products and all relevant documentation provided.
• Follow up for any audit issues to be concluded before provided timelines in order to attain the respective operating risk thresholds.
• Confirm that the right standards of telephone etiquette and client correspondence are maintained on every instance of client engagement.
• Timely responses to issues raised from other departments in relation to your portfolio.
• Flag any risks identified in relation to KYC/AML or provision of solutions to clients.
• Work closely with Risk and compliance in enhancing policies and client reviews.

Team Leadership (20% of your time)

• As you will be assigned a team, evaluate, and manage performance of colleagues in your team.
• Motivation and teamwork are essential for this role for the success of the portfolio under management.
• Understand each team member’s strengths and weaknesses.
• Mentor and guide on performance matters as well as work culture support.
• Oversee staff leave management as well as training needs.
• Own transactions approvals and thoroughness within your team to ensure adherence to policies and processes.

Customer support (10% of your time)

• Act as primary contact point with customers on cash management and maintain regular dialogue with your portfolio.
• Perform visits to local and international clients on a regular basis and provide a call report to respective parties indicating opportunities identified.

Technical and Behavioral Skills:

• Strong knowledge of Central Bank’s guidelines and other relevant local legislation.
• Good knowledge of SSA, International Banking Operations, and offshore banking.
• Basic knowledge of Trade Finance will be an added advantage.
• Good leadership skills.
• Good client handling and crisis management skills.
• Strong analytical and judgmental skills.

Qualifications

• Degree in Banking / Finance / Accounting or any relevant field will be an advantage.
• At least 5 years’ working experience within the banking sector, preferably in a client facing role.
• Service or relationship management experience.
• Experience working with Transactional and cash management products.
• Outgoing, assertive and with good verbal and written communication skills as they will be front line facing.
• Build effective relationships with internal and external stakeholders.
• Proven ability to think strategically and act tactically.

How to apply:

Candidates are invited to send their applications via email on [email protected] no later than the 22^nd April 2024.

Any referrals of suitable candidates are most welcome.

Only the best candidates will be called for interviews.

Management reserves the right not to make any appointment following this advertisement.