Card Coordinator (Supervisor)



Head Office

Job Purpose:
To process the daily tasks with higher responsibilities and ensure at a supervisory level that all transactions are being processed in a timely and correct manner by following laid out procedures, both internal and external. 

Key Responsibilities
  • VISA and MasterCard Settlement and reconciliation
  • Issuing and Acquiring dispute resolutions
  • Manage the Bank’s card program such as the issuance, renewal, modification, cancellation, records retention, processing of repayment/ settlement of credit facilities.
  • Verification of posting done on Banking core system.
  • Submission of Bank of Mauritius return and Card Association returns
  • Preparing and maintaining statistics
  • Ensure interest, fees and charges are computed properly
  • Ensure correct cardholders' data are sent on MCIB to BOM
  • Maintenance of card data on system
  • Proper archiving of documents
  • Processing of written off credit cards and proper posting on our Banking Core system
  • Provide information and support to our internal and external customers in a timely manner
  • Attend queries through hotline, respond to complaint letters within a reasonable time
  • Develop good rapport and liaison with other departments in relation to card matters
  • Avoid leakage of funds - ensure all payments have been processed properly.
  • Keep updated with new guidelines from BOM, internal procedures and card association.
  • Attend any relevant training provided by Bank One Ltd
  • Liaise with Third Party processors
  • VISA and Mastercard Settlement and reconciliation

Technical & Behavioural Skills:
  • Sharing of knowledge with colleagues
  • Computer literate with good knowledge of Microsoft Office
  • Card functionality knowledge and be proactive and solution provider.
  • Ability to compile statistical data and interpret data correctly to provide better feedback.
  • Good presentation skills - both French and English medium
  • Ability to meet deadline and work under pressure
  • High level of integrity and honesty.
  • Excellent interpersonal and communication skills.
  • Complaint handling and problem-solving skills.
  • Ability to demonstrate outstanding customer service.
  • Self-driven and proactive.

Qualifications & Experience
  • BSc bin Economics/Business/ Finance or Accountancy or its equivalent would be an advantage
  • Minimum of 5 years in banking sector with good notion of cards operations.
  • 2-3 years E-Commerce back office expertise required
Candidates are invited to send their applications via email on [email protected] or through our website.  Incomplete applications will be automatically disqualified.  Management reserves the right not to make any appointment following this advertisement  

Job offer

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