Job Purpose:
As Senior Relationship Manager, you will have to support the Head of Elite Banking to accomplish the set growth plan. This will be achieved by building, maintaining and developing long-term relationships across a portfolio of high value customers by providing excellent service, achieving sales & income target while complying with all internal & external policies and procedures to minimise financial risk.

Key Responsibilities:

  • Maintain and ensure due observance of regulatory compliance and bank policies and procedures.
  • Knowledge of compliance requirements and implementation of Compliance Policy.
  • Identify, report and resolve any irregularities to minimise any financial/reputational loss.
  • Manage a portfolio of customers in accordance with credit policies and guidelines.
  • Monitor non-performing accounts (NPAs) with appropriate and prompt action plans for recovery of dues.
  • Implement leads and contact management strategy to develop customer portfolio.
  • Manage customer segmentation strategies, specifically the delivery of a HNW proposition.
  • Review and timely investigation of customer service quality complaints
  • Represent the Bank at various community functions to further enhance its image and increase business opportunities
  • Perform market analysis on a regular basis to better understand, anticipate and respond to customer needs.
  • Maintain a healthy customer portfolio of HNWI – Residents and Non Residents
  • Maintain and enhance customer relationships with existing and prospective customers to ensure business continuity and growth via events, newsletters and direct customer contacts.
  • Maintain high Customer Experience Standards to improve on cross-selling opportunities and Customer Service levels.
  • Ensure provision of high quality and timely service to customers through a Customer Centric Approach while by attending to their needs and maintaining permanent contact with them through visits, phone calls, emails, etc.
  • Achieve income targets and contribute to the overall performance and profitability of Retail Banking through the development of business from new & existing customers.
  • Implement the strategy of the Business Segment to enable achievement of revenue, profitability, set targets and customer satisfaction at both business unit and individual levels.

Technical and Behavioural Skills:

  • Strong Knowledge of Credit Risk Procedures
  • Strong negotiation skills.
  • Strong understanding of local market and banking products and services.
  • Excellent interpersonal and communication skills both in English and French
  • Good knowledge of Central Bank’s guidelines and other relevant local legislations.
  • Good knowledge of Operational Risk, KYC and Anti-Money Laundering Procedures.
  • Sound knowledge of Microsoft Office tools (Excel, Word, PowerPoint).
  • Proactive, dynamic and solution driven.
  • Good interpersonal and communication skills.

Qualifications & Experience:

  • Degree in Banking/Finance or any relevant field, however a Master’s Degree would be an advantage.
  • Minimum of 7 years working experience in the banking sector or 10 years of solid and relevant experience in Relationship Management

Incomplete applications will be automatically be disqualified.

Management reserves the right not to make any appointment following this advertisement

Available positions

POSITION TITLE DEPARTMENT BRANCH PUBLICATION DATE CLOSING DATE
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