Here is an opportunity for energetic individuals who aspire to keep growing. Our Personal Financial Services Department “PFS” is seeking to recruit a Branch Manager.


Job Purpose:


To achieve sales targets through effective development and execution of sales strategies and use of available resources in respect of the Bank’s overall risk policies related to Branch operations.


Key Responsibilities:


    • Delivery as per the PFS Branches Strategy.
    • Create an ambiance conducive to business by ensuring an outstanding level of service to all customers and identifying service gaps through customer feedback and complaints.
    • Manage the level of service and customer relationship through staff performance.
    • Build and maintain effective relationships with business communities and customers.
    • Visit the top 100 clients at least once a year.
    • Ensure cross-selling and upselling of Bank products and services.
    • Manage the sales process through prompt and efficient delivery.
    • Represent the Bank at various community functions to further enhance its image and increase business opportunities through networking.
    • Adhere to regulatory compliance and bank policies and procedures.
    • Ensure that the branch interior and exterior are properly maintained for business.
    • Handling of complaints as per the Complaints Handling Procedures.
    • Providing effective management of the Bank’s operational integrity standards ensuring that any breaches and potential losses are kept to a minimum.
    • Ensure that branch expenses are incurred in respect of Branch Budget and Bank’s policy/procedures.
    • Ensure accounting entries are effected as per guidelines from Finance Division.
    • Ensure the bank’s assets and resources are properly managed, maintained, and utilised.
    • Develop inquisitive and innovative mindset to identify areas which can be improved & enhanced.
    • Leading and coaching of branch staff to enhance employee knowledge, engagement and commitment to the bank.
    • Promote a culture of sales, service and operational excellence among staff.
    • Provide a conducive environment for staff development, sharing of knowledge, and team building.


Technical & Behavioural Skills:


    • Keep abreast with the latest changes within banking regulations.
    • Keep up to date with financial and industry developments.
    • Self-development through training courses to increase knowledge.
    • Knowledge of Central Bank’s guidelines and other relevant local legislation.
    • Knowledge of Banking Operations and Procedures
    • Good knowledge of Customer Relationship Management.
    • Complaints Handling and Customer Service Management
    • Good knowledge of KYC and AML policies and procedures.
    • Excellent Financial – Accounting Principles & Practice
    • Computer literate with good knowledge of Microsoft Office tools and Finacle.
    • Good interpersonal and communication (oral/written) skills, both in French and English.
    • Good time management skills.
    • Excellent team spirit.
    • Proactive, dynamic, and a solution provider.


Qualifications & Experience:


    • A degree in Banking/Finance or any relevant field would be an advantage.
    • At least 5 years of working experience as a Branch Manager.


How to apply:


Share your resume and motivation letter to [email protected].


Closing date: 31st March 2023


Any referrals of suitable candidates are most welcome.


Only the best candidates will be called for interviews.


Management reserves the right not to make any appointment following this advertisement

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