Our Personal Financial Services is looking for Sales & Service Representative / Teller


Job Purpose:

    • Present, promote and sell Bank One’s products to the target market
    • Achieve monthly targets for sales of All Loans, Credit Cards and Other Retail Products.
    • Understand the customer needs and advise on appropriate financial solutions
    • Offer personalised and dedicated services
    • Provide efficient, courteous and error free services to customers
    • Handle cash and non-cash related transactions following prescribed procedures


Key Responsibilities:

As a Teller

    • Ensure that all cash and cheque and other transactions are performed as per the Cash Handling Policy and any other relevant policy.
    • Balance currency, coins and cheques in cash drawers.
    • Resolve problems and discrepancies concerning customers’ accounts
    • Ensure that all transactions done at counter are handled diligently and thereby preserving the bank from financial losses
    • Adhere to regulatory compliance and bank policies and procedures
    • Solve problems that arise on a day to day basis and that are within the role limit
    • Seek guidance from Line Managers where appropriate


As a Sales & Service Representative

    • Advise and propose most adapted financial solutions
    • Build and maintain effective relationships with business partners and customers
    • Ensure an outstanding level of service to all customers and monitor service standards
    • Promote and maintain positive relations with all contacts, customers and potential customers
    • Prompt handling of complaints
    • Conduct cross/upsell referral sales activities at every opportunity
    • Deal with customers with tact and courtesy


Technical Skills:

    • Marketing and sales skills
    • Good IT knowledge
    • Excellent spoken and written in English and French


Behavioural Skills/ Competencies:

    • High level of integrity and honesty
    • Excellent interpersonal and communication skills
    • Complaint handling skills
    • Analytical skills
    • Problem solving skills
    • Ability to demonstrate outstanding customer service
    • Self-driven and proactive
    • Highly committed to customer service
    • Ability to adapt to change


Qualifications & Experience:

    • HSC (3 mains and 2 subsidiaries) or equivalent acceptable qualifications.
    • 1 year experience as teller in the banking sector would be an advantage


Please ensure all your personal, academic and professional details are up to date. Any incomplete application will not be considered.


Management reserves the right not to make any appointment following this advertisement

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