16, Sir William Newton Street
Port Louis, Mauritius
Always update your PC, laptop, tablet or smartphone system patches and security software from a trusted vendor (Antivirus, Anti Malware and Anti Spyware). Be careful when using a computer at a public place or one not having the latest security software.
Always log out from your Bank One Internet Banking account by clicking on the ‘Log Out’ button (i.e. outgoing arrow on the top right corner of your screen) and following the instructions until you see the onscreen message ‘You have successfully logged out’. Close your browser window subsequently.
Never store your password or account/card information on paper or electronically on word, excel or text documents. Always keep your devices (PC, laptop, tablet or smartphone) protected with a password/PIN.
Our aim is to make your online banking experience safer and more enjoyable. Call us on 202 9200 or send us a message using the contact form provided on our website for any further assistance or advice.
Phishing is an internet scam whereby fraudsters send emails with the intention to collect critical personal and financial information. Phishing emails look genuine and appear to be coming from a legitimate source. However, they always contain a link to a fake website, asking you to provide an update or confirm sensitive personal information and/or have a warning stating that your card or account has been suspended and that you need to click a ‘secure’ link in order to activate or restore the use of your card or account.
A phishing scam may also originate in different ways, and not just via a fake email. In some cases, you may encounter a pop-up advertisement when visiting certain unsafe websites or you may even receive a phone call from an unknown source, usually an international caller from an unfamiliar location. The fraudsters often use fear tactics to get their victims to take action and, in so doing, divulge their personal and financial information.
Bank One works in close collaboration with Fraud Watch International to detect and shut down any fake website that attempts to impersonate its own website and/or Internet Banking platform. We also rely on our customers and the public at large to inform us immediately if ever they encounter such websites so that we may take appropriate countermeasures to disable them and warn our customers from the danger therein.
We recommend that you always log onto our official website by typing the correct URL: www.bankone.mu on your browser. Similarly, when logging on to your Internet Banking account, please verify that the URL reads as https://bankoneclick.mu to confirm that you are accessing our secure website.
We wish to remind you that Bank One will NEVER send you any email inviting you to click on a link to access your information, change a password, or for any other reason pertaining to your accounts. Should you receive any such an email, do not respond and do not click on any of the links inside. Inform the Bank immediately and, then, delete the email from your Inbox.
In case, you have inadvertently clicked on a link or responded to the email. Alternatively, if you believe that your account has been compromised or notice any unusual transaction:
You may view your beneficiaries by performing the following steps::
Go to “Payment” menu.
Click the required payment type (e.g. “Local Payment” or “International Transfers”).
Select any of your Personal Payee in the “Beneficiary Type” drop down.
You may view previous SWIFT transactions by performing the following steps: .
You may view SWIFT requests that are not yet processed by performing the following steps:
Following the following simple steps to register for email alerts on Daily Transactions and End-of-Day Balances. Click on Preferences > View/Update Username & SMS Banking Registration > SMS Banking Registration.
You may register you Mobile Phone Number to receive One Time Passwords (OTP) by sending a secured email through the Internet Banking platform or by asking your Relationship Manager to update your contact details on our system (Mobile Number and Email Address). Once you receive a confirmation message from the Bank that your mobile number has been registered, you may start to transact normally.
Make sure that no space is inserted between the numbers, that your PIN is correct and your card is active.
Go to My Accounts from the Main Menu. Select Current & Savings. Click on More Actions button (3 horizontal lines) > View Transaction history > Search Transactions. You will be able to download bank statements for a period of 90 days at a time.
You may add an international beneficiary by initiating an International Transfer [SWIFT]. Once you have entered the transaction details, tick the “add to Personal Payee list” box.
You may edit beneficiary details through the following steps:
To log out from the Internet Banking platform, click on the ‘Log Out’ button (i.e. outgoing arrow on the top right corner of your screen) and follow the instructions until you see the onscreen message ‘You have successfully logged out’. Close your browser window.
Bank One Disclaimer
Welcome to www.bankone.mu!
Please read the following important information before accessing this Website:
This Website is owned and operated by BANK ONE LIMITED and the use thereof indicate that you accept the Bank’s Terms and Conditions of Use.
If you do not agree to the Terms and Conditions of Use, you should not use the Website.
The Bank may, at its entire discretion, at any time and without notice, modify or update such Terms and Conditions of Use. Such changes shall be effective immediately and you shall be deemed to have accepted same if you continue to use the Website.
Although the Bank endeavours to provide correct information on its Website, it does not give any warranty express or implied as to its accuracy, completeness and reliability.
The Bank does not accept any liability for any errors or omissions of whatsoever nature as regards information, materials, functions and applications contained in its Website or as to any third-party Websites linked to or from its Website.
Terms & Conditions of Use
1) Information available on the Website are allowed to be printed and / or downloaded for personal use only and not for commercial purposes.
You may not reproduce, transmit or store any information contained on the Bank’s Website on any other Website without the Bank’s written permission.
2) The Website is intended to provide general information on the Bank and its products and services.
No information contained on the Website shall constitute or is intended to constitute financial, legal, accounting, investment or other professional advice or services. You are advised to take professional advice from a suitably qualified professional or adviser before taking any decision relating to your finances or business.
3) You acknowledge that information transmitted via the Internet is susceptible to monitoring and interception and you will be bear all risk of using such means. You further acknowledge that any unsolicited information communicated to us via Internet cannot be guaranteed to remain confidential.
4) The Website may contain technical, typographical or other inaccuracies and you are urged to contact us to confirm all information contained on this Website before placing any reliance on it.
5) The Bank agrees to make reasonable efforts to ensure full performance of its Internet Banking transactions. The Bank will be responsible for acting only on those instructions sent through Internet Banking which are actually received. The Bank does not assume responsibility for any malfunctioning in communication facilities not under its control that may affect the accuracy or timeliness of messages you send. The Bank will not be responsible for any losses or delays in transmission of instructions arising or caused by any browser software. It will, furthermore, not be accountable should you provide incorrect instructions or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.
Collection of Information
The Bank will not collect any information about you except where it is knowingly provided to us through this Website. The information we collect about you will depend on how you use the facilities offered via this web site.
In the event that you enter information in the process of completion of an online application form, the information will only be collected by us if you submit that online application to us. In other words, if you log out prior to submitting your application, any information which you had entered would be automatically deleted.
The Bank requires information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Use the information to improve its products and services.
Sending periodicals and promotional emails on new products, special offers or other information which the Bank thinks you may find interesting using the email address which you have provided.
Our Contact Centre may call you to suggest products and services that are relevant to your needs based on the information you have provided.
Occasionally, the Bank may also use your personal information to contact you for market research purposes.
The Bank may contact you by email, phone, fax or mail and may use the information provided to customise the Website according to your interests.
The Bank will not sell or distribute your personal information to third parties unless it has your permission or is required by law to do so. You may request details of personal information which the Bank holds about you under the Data Protection Act 2004. If you would like a copy of the information held on you, please write to us.
If you believe that any information the Bank is holding on you is incorrect or incomplete, please write to or email us as soon as possible. The Bank will promptly correct any information found to be incorrect.
In no event will the Bank be liable for any damages including but not limited to direct or indirect, special, incidental, consequential or punitive damages, losses or expenses arising out of the use of its Website, or incurred as a result of any failure of performance, transmission of information, any interruption or availability of its Website, delay in operation or transmission, computer virus, loss of data, or otherwise.
Neither the Bank nor its directors, shareholders, agents, consultants, representatives, officers or employees shall be liable for any damages or losses resulting from your use or inability to use its Website or any information contained therein, including without limitation any direct or indirect, special, incidental, consequential or punitive damages whether arising out of contract, statute and tort or otherwise.