Direct Sales Advisor – Merchant Acquiring

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DEPARTMENT

Direct Sales

BRANCH

Port Louis

Job Purpose

Be responsible for merchant acquisition on new payment platforms by scaling the relationships with existing and new merchants, build and grow usage volume, provide support for smooth use and identify cross-selling opportunities

Job Responsibilities

Promote digital payment solutions to existing and potential new merchants and register them on the platform as per budget
Track and ensure that the merchant is using the Bank’s payment solutions and is maintaining a minimum level of activity as per budget.
Source from the right segment to increase data-led secondary revenues.
Work in close collaboration with the SME/Corporate Relationship Managers for referrals, securing appointments and client on-boarding through visits.
Ensure proper merchants onboarding with a complete set of documents as per the bank’s policies
Manage service relationships with clients by coordinating with back-end service teams to ensure clients concerns are quickly addressed.
Provide the first level of support to the merchants in case of issues with the payment platforms and escalate the matter as appropriate with proper follow-ups
Gather and share market/competitor intelligence and inform Channel Head about any gaps in product offering compared to peers
Train merchants about platform use
Cross-sell other banking products such as loans, credit cards, deposit accounts, etc and ensure the Bank One Policies are followed.
Liaise with other departments at Bank One to facilitate smooth operations and ensure prompt and accurate delivery of service
Represent the company in various events, socializing events and other activities and facilitate the promotion and branding of the company, its products/ services.
Ensure that Customer satisfaction levels are high & such that customer referrals are generated given good services
Ensure flaws are avoided and errors are rectified

Technical & Behavioural Skills:

Marketing and selling skills
High level of integrity and honesty
Excellent interpersonal and communication skills with the character and ability to engage with people.
Ability to demonstrate outstanding customer service
Self-driven and proactive
Basic financial understanding of the lending products
Conversant with digital applications
Ability to use Microsoft Office tools

Qualifications & Experience:

HSC or equivalent acceptable qualifications.
Minimum 1-year experience in merchant acquiring preferably in the banking sector would be an advantage.

Candidates are invited to send their applications via email on [email protected] or through our website. Only selected candidates will be called for interviews. Management reserves the right not to make any appointment following this advertisement.

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Head Office

BANK ONE

16, Sir William Newton Street
Port Louis, Mauritius

Tel: 230 202 9200

Find a branch near you

SWIFT CODE: BKONMUMU
BRN: C07040612

Direct Sales Advisor – Merchant Acquiring

CAREERS

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