Card Coordinator (Supervisor)

CAREERS

DEPARTMENT

Card

BRANCH

Head Office

Job Purpose:
To process the daily tasks with higher responsibilities and ensure at a supervisory level that all transactions are being processed in a timely and correct manner by following laid out procedures, both internal and external.

Key Responsibilities

VISA and MasterCard Settlement and reconciliation
Issuing and Acquiring dispute resolutions
Manage the Bank’s card program such as the issuance, renewal, modification, cancellation, records retention, processing of repayment/ settlement of credit facilities.
Verification of posting done on Banking core system.
Submission of Bank of Mauritius return and Card Association returns
Preparing and maintaining statistics
Ensure interest, fees and charges are computed properly
Ensure correct cardholders' data are sent on MCIB to BOM
Maintenance of card data on system
Proper archiving of documents
Processing of written off credit cards and proper posting on our Banking Core system
Provide information and support to our internal and external customers in a timely manner
Attend queries through hotline, respond to complaint letters within a reasonable time
Develop good rapport and liaison with other departments in relation to card matters
Avoid leakage of funds - ensure all payments have been processed properly.
Keep updated with new guidelines from BOM, internal procedures and card association.
Attend any relevant training provided by Bank One Ltd
Liaise with Third Party processors
VISA and Mastercard Settlement and reconciliation

Technical & Behavioural Skills:

Sharing of knowledge with colleagues
Computer literate with good knowledge of Microsoft Office
Card functionality knowledge and be proactive and solution provider.
Ability to compile statistical data and interpret data correctly to provide better feedback.
Good presentation skills - both French and English medium
Ability to meet deadline and work under pressure
High level of integrity and honesty.
Excellent interpersonal and communication skills.
Complaint handling and problem-solving skills.
Ability to demonstrate outstanding customer service.
Self-driven and proactive.

Qualifications & Experience

BSc bin Economics/Business/ Finance or Accountancy or its equivalent would be an advantage
Minimum of 5 years in banking sector with good notion of cards operations.
2-3 years E-Commerce back office expertise required

Candidates are invited to send their applications via email on [email protected] or through our website. Incomplete applications will be automatically disqualified. Management reserves the right not to make any appointment following this advertisement

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Head Office

BANK ONE

16, Sir William Newton Street
Port Louis, Mauritius

Tel: 230 202 9200

Find a branch near you

SWIFT CODE: BKONMUMU
BRN: C07040612

Card Coordinator (Supervisor)

CAREERS

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