Contact Centre Representative

CAREERS

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Contact Centre

Port Louis

Do you share our commitment to provide financial services of the highest standards and want to be part of Bank One’s dedicated team?

Want to get serious about a Relationship and Sales career with challenging opportunities, come and join Bank One Team.

  Job Purpose:

Serves customers by providing product and service information; resolving product and service problems via telephone calls, website, email and social media.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Generate sales leads and ensure that customers’ needs are met effectively with high levels of customer satisfaction.
  • Follow communication procedures, guidelines and policies to ensure that applications/requests/queries from customers are addressed in an efficient and prompt manner.
 

Key Responsibilities:
  • Answer inbound calls, perform outbound calls and handle inquiries by email in a timely and friendly manner.
  • Evaluate problems and complaints of the callers and provide proper solutions to them.
  • Respond to the needs of customers and provide personalized service.
  • Provide information on the company’s products or services and generate interest in the offer.
  • Upsell products and services.
  • Identify any issues that customers might be struggling with.
  • Report on customer feedback.
  • Boost customer loyalty by offering a proper experience over the phone.
 

Technical & Behavioral Skills:

  • Ability to demonstrate outstanding customer service.
  • Self-driven and proactive.
  • Marketing and selling skills.
  • High level of integrity and honesty.
  • Excellent interpersonal and communication skills.
  • Basic financial understanding of the banking products.
  • Ability to use Microsoft Office tools.
 

  Qualifications & Experience:
  • HSC (3 mains and 2 subsidiaries) or equivalent acceptable qualifications.
  • Previous experience in contact centre field would be an advantage.
 

Please ensure all your personal, academic and professional details are up to date before sending your cv and motivation letter the following email address: [email protected].

Selected candidates will be on a determinate 2-year contract and will be expected to work on shift system.

  Any incomplete application or those received by post will not be considered.

Management reserves the right not to make any appointment following this advertisement.  

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