Frequently asked questions

A moratorium on loans was announced, but my loan has been debited

In line with our commitment for a continuous support to you and your family, we have created the COVID 19 Household Assistance Scheme, subject to customer’s eligibility. This scheme will help the eligible customers to benefit from a relief in their loan repayment in the coming months. To benefit from this scheme, you need to apply online or contact your respective Branch Manager/Relationship Manager or send an email to [email protected] with the following details:
  • National Identity Card number
  • Full Name
  • Preferred branch
  • Single or joint application
  • Household monthly basic salary
  • Supportive documents
  1. Salaried (latest salary slip and relevant letter from employer confirming termination of contract or reduction in income)
  2. Self-Employed (Latest MRA return and letter to explain reduction in income)

My income has been affected by COVID-19, can you help?

We are here to help. If you are directly impacted by the COVID-19, you are eligible to apply to the COVID-19 Household Assistance Scheme for relief on loan payments (including housing, personal, car or educational loans). As a caring and responsible institution, Bank One will do its best to work out a financial solution for you. Please email the following details and supporting documents to your usual Branch or Relationship Manager or apply online.
  • National Identity Card number
  • Full Name
  • Preferred branch
  • Single or joint application
  • Household monthly basic salary
  • Supporting documents
  1. Salaried (latest salary slip and relevant letter from employer confirming termination of contract or reduction in income)
  2. Self-Employed (Latest MRA return and letter to explain reduction in income)

Is the Bank One Contact Centre operational?

With the COVID-19 pandemic growing rapidly globally, we might be receiving more calls or we may be operating on leaner teams. As a result, call waiting times might be longer. The Bank One Contact Centre is available by phone on 202 9200 during opening hours or via our online contact form.

Is there any way I can access my accounts online?

Yes, you can access your accounts and transact online on Bank One’s Internet Banking and Mobile Banking channels to:
  • Manage your accounts 24/7
  • Make payments and transfers to a local or international bank account
  • Recharge your Emtel or MyT airtime
And much more! Call us on 202 9200 or visit www.bankone.mu/digital-banking for more info. Need help registering and getting started? Visit our online Help Centre or call 202 9200.

Are Bank One’s ATMs still operational?

Bank One ATMs across the island remain open 24/7. Visit our Branch locator to find the ATM closest to you https://bankone.mu/en/branches-atms/. Please note that daily cash withdrawal limits are Rs 20,000. ATM Deposit Services are available across our network. To help prevent the spread of the COVID-19 virus, we do recommend customers to wash their hands before and after using the ATMs. We would also like to remind you that you can also bank online on Bank One’s Internet Banking and Mobile Banking platforms and do contactless card payments on card readers with your Bank One debit and credit cards.

Are Bank One branches still open?

We are pleased to inform you that we are resuming normal business operations as from Monday 01 June 2020.
Opening hours
Mon - Thurs: 08:45 to 15:45 Fri: 08:45 to 16:00 Sat & Sun: Closed
Alphabetical order
Customer access in alphabetical is no longer applicable as from Monday 01 June 2020.
Services
All Bank One services are now available normally.
Bank safely
We have put in place enhanced cleaning procedures for all frequently touched surfaces in our branches, such as ATMs, lifts, workstations, countertops, and doorknobs. To help prevent the spread of the virus, we also advise our team members and clients to follow the hygiene and social distancing guidelines issued by the World Health Organization and the Ministry of Health and Wellness of Mauritius. We thank you for your cooperation.