Frequently asked questions

Are Bank One branches open?

We are pleased to inform you that we are resuming normal business operations as from Monday 03 May 2021.

Opening Hours

Mon- Thurs: 08h45 to 15:45

Friday: 08:45 to 16:00

Sat & Sun: Closed

Alphabetical Order

Customer access in alphabetical order is no longer applicable as from Monday 03 May 2021.

Services

All Bank One services will be available normally as from Monday 03 May 2021.

Are Bank One’s ATMs still operational?

Bank One ATMs across the island remain open 24/7. Visit our Branch locator to find the ATM closest to you https://bankone.mu/branches-atms/.

To help prevent the spread of the COVID-19 virus, we do recommend customers to wash their hands before and after using the ATMs. We would also like to remind you that you can also bank online on Bank One’s Internet Banking and Mobile Banking platforms and do contactless card payments on card readers with your Bank One debit and credit cards.

Is the Bank One Contact Centre operational?

With the COVID-19 pandemic growing rapidly globally, we might be receiving more calls or we may be operating on leaner teams. As a result, call waiting times might be longer. The Bank One Contact Centre is available by phone on 202 9200 during opening hours or via our online contact form.

Is there any way I can access my accounts online?

Yes, you can access your accounts and transact online on Bank One’s Internet Banking and Mobile Banking channels to:
  • Manage your accounts 24/7
  • Make payments and transfers to a local or international bank account
  • Recharge your Emtel or MyT airtime
And much more! Call us on 202 9200 or visit www.bankone.mu/digital-banking for more info. Need help registering and getting started? Visit our online Help Centre or call 202 9200.

How can I make a contactless card payment?

To make a contactless payment, simply tap your card near a point-of-sale terminal and you are good to go in no time.

Can I make contactless payments anywhere?

You can only make contactless payments where this symbol is displayed on the point-of-sale terminal.

Can I make contactless payments with my existing card?

If your card has the contactless symbol , then yes you can! Otherwise, contact your closest branch to update your card.

Is there a limit per transaction for contactless payments?

Our contactless payment limits are set to Rs 3,000 per transaction. To check whether your card is contactless enabled, look for the contactless symbol on the front of your card.

Actual contactless transaction limits may vary depending on the terminal being used.

Is there a daily limit for contactless payments?

Our contactless payment limits are set to Rs 6,000 per day. To check whether your card is contactless enabled, look for the contactless symbol on the front of your card.

Actual contactless transaction limits may vary depending on the terminal being used.

How many contactless transactions can I do in a day?

As many as you would like, up to a value of MUR 6,000 per day.

Actual contactless transaction limits may vary depending on the terminal being used.

A moratorium on loans was announced, but my loan has been debited

In line with our commitment for a continuous support to you and your family, we have created the COVID 19 Household Assistance Scheme, subject to customer’s eligibility. This scheme will help the eligible customers to benefit from a relief in their loan repayment in the coming months. To benefit from this scheme, you need to apply online or contact your respective Branch Manager/Relationship Manager or send an email to [email protected] with the following details:
  • National Identity Card number
  • Full Name
  • Preferred branch
  • Single or joint application
  • Household monthly basic salary
  • Supportive documents
  1. Salaried (latest salary slip and relevant letter from employer confirming termination of contract or reduction in income)
  2. Self-Employed (Latest MRA return and letter to explain reduction in income)

My income has been affected by COVID-19, can you help?

We are here to help. If you are directly impacted by the COVID-19, you are eligible to apply to the COVID-19 Household Assistance Scheme for relief on loan payments (including housing, personal, car or educational loans). As a caring and responsible institution, Bank One will do its best to work out a financial solution for you. Please email the following details and supporting documents to your usual Branch or Relationship Manager or apply online.
  • National Identity Card number
  • Full Name
  • Preferred branch
  • Single or joint application
  • Household monthly basic salary
  • Supporting documents
  1. Salaried (latest salary slip and relevant letter from employer confirming termination of contract or reduction in income)
  2. Self-Employed (Latest MRA return and letter to explain reduction in income)