COVID-19 Support Page

Your health comes first

Amid the COVID-19 pandemic, we are committed to keeping you informed on what we are doing to maintain the services you need, and to limit the risks of exposure.

As from Thursday 25 March 2021, the following branches will be accessible in alphabetical order for basic transactional banking services from 09:30 to 15:00 on Monday to Saturday:

– Port Louis
– Flacq
– Rose Belle
– Rose Hill
– Vacoas

Opening hours

Mon – Sat: 09:30 to 15:00
Sun: Closed


All ATMs are operational. Please note that ATM deposits will not be available as from Wednesday 10 March 2021 until further notice. You are welcome to use other banks’ ATMs closer to you for your cash withdrawals during the lockdown. ATM fees will be refunded for such transactions during this period.


Banking services are limited to basic transactional services until further notice:

– Cash deposits
– Cash withdrawals
– Cheque deposits

Bank safely

Customers will be required to wear face masks and exercise social distancing rules when visiting our branches.

We also encourage you to go cashless and use your Bank One debit and credit cards or to bank online using Bank One’s Internet Banking and Mobile Banking platforms. Learn more at

Supporting our customers impacted by the COVID-19 pandemic

We are going through an unprecedented situation, and we are all being impacted in ways we couldn’t have predicted. The Government of Mauritius has announced measures to help support individuals and businesses facing financial hardship due to the impact of the COVID-19 pandemic.

To benefit from a household loan moratorium, apply online to the Bank One COVID 19 Household Assistance Scheme or email the required documents to your Branch or Relationship Manager directly. We will take the utmost care in evaluating how we can best assist you.

Go digital

Bank anywhere, anytime

Check your balance, pay bills and transfer money online. If you are not already registered to Bank One’s Internet Banking and Mobile Banking platforms, make sure you do so as soon as possible. Visit our Help Centre for simple video tutorials on how to register, or call us on 202 9200.

How we help keep you safe

The COVID-19 pandemic is changing the way we live and work. Learn how we, as a bank, have adapted to the situation to help you access your funds and manage your finances safely:

Frequently Asked Questions

Do you have a question for us? Visit our COVID-19 FAQ page.
If you have not found an answer to your question, you can always call us on 202 9200 or via our online contact form.

Ways to bank

Internet Banking

Manage your accounts 24/7
365 days a year

Mobile Banking

Bank on the go.

Managing your finances

We are here to help