Job Summary: Responsible for setting the strategic agenda for the SME Banking Department through balance sheet growth, customer acquisition, customer retention, and profit & loss targets in order to support the achievement of the overall business strategy in a cost effective and high return manner.

Key Responsibilities:

  • Create plans for visiting customers
  • Contact new customers through cold calls, referrals etc.
  • Review budgets on a periodic basis and track performance against the budgets.
  • Effect SWOT analysis for each branch and apply corrective measures to realign focus on business objectives.
  • Act proactively to changes in customer needs and taste due to new technological or socio-economic environment.
  • Understand customer requirements/interests; research customer profile and background in order to propose a solution that meets customer needs.
  • Ensure that SME banking products are regularly enhanced to meet customers’ needs.
  • Visit customer business to monitor business performance; review business performance to take decision on facility renewal.
  • Liaison and build networks with local regulatory bodies and forums.

Technical Skills:

  • Good credit risk assessment skills.
  • Strong knowledge of the Central Bank’s guidelines and other relevant local legislation.
  • Ability to quickly pick up risk of Money Laundering.
  • Strong understanding of local market and retail banking products.
  • Good interpersonal and communication skills both in English and French.
  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint).

Behavioural Skills/Competencies:

  • Strong analytical skills.
  • Strong marketing and selling skills.
  • Solution provider.
  • Quality oriented, have an eye for details and show strong bias for continuous improvement.
  • Ability to work under pressure to meet tight deadlines.
  • Excellent networking skills.

Qualifications & Experience:

  • Degree in Banking/Finance/Accounting or any relevant field.
  • Minimum 8 years of working experience with at least 5 years of experience in SME Sector, 3 years of which must have been in a leadership position.
  • Must have hands on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, Commercial and Product Development functions of a commercial bank at managerial level.
  • An extensive knowledge of Small Medium Enterprise (SME) products, Retail Banking products and services, and throughout banking industry knowledge.
  • Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
  • Strong leadership skills with demonstrated competences in championing high performance management.

Please ensure all your personal, academic and professional details are up to date before sending your CV and motivation letter through our website or to the following email address: [email protected].
Any incomplete application or those received by post will not be considered.
Management reserves the right not to make any appointment following this advertisement.

Available positions


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