Interest Rate Revision

Following the recent increase in the Key Rate to 4.75%, Bank One has revised its Prime Lending Rate (PLR) and Savings Rate as follows:

  • Prime Lending Rate (PLR): 8.20%
  • Base Savings Rate: 3.20%

Effective date: Monday 15 June 2026

These revisions will be reflected across all applicable lending and deposit products linked to the PLR and Savings Rate.

For enquiries or assistance, customers may contact the Client Relationship Hub on 202 9200 or visit www.bankone.mu.

Thank you for your continued trust and support.

Bank One Limited.

Update to transaction cut-off times

Bank One Limited informs its clients that its transaction cut-off times have been revised to enhance flexibility in the use of its digital banking services.

The updated cut-off times are as follows:

  • Internet Banking and Mobile Banking payments/remittance transactions
    Cut-off time extended from 15:00 to 16:00
    Effective 12 May 2026
  • Manual instructions
    Cut-off time revised from 16:00 to 15:00
    Effective 15 June 2026

For any queries, please feel free to contact our Client Relationship Hub on 202 9200.

We appreciate your continued trust and for banking with us.

Notice of scheduled maintenance | POP services

We wish to inform our customers and the public at large that POP services will be temporarily unavailable due to a scheduled maintenance activity on Monday 27 April 2026, between 10:00 p.m. and 11:00 p.m. (MUT).

During this period, POP users are advised to use the Bank’s other available channels for their transactions, including Internet Banking and Mobile Banking.

Normal service on POP is expected to resume immediately after the maintenance window.

For any urgent assistance, please contact our 24/7 Client Relationship Hub:  +230 202 9200.

We apologize for any inconvenience this temporary service interruption may cause and thank you for your understanding.

The Management

Mauritius maintains its position as a trusted hub for structuring cross border investments, even amid global market uncertainties

In a cover story in Business Magazine, our CEO Sunil Ramgobin covers how Bank One is strengthening its foundations while expanding its ambition across Mauritius, Africa and beyond. He outlines a clearer identity, a future‑ready model and a unified team focused on delivering meaningful value wherever our clients grow.

Read more >

Bank One marks two milestones: The opening of Bank One Tribeca Lounge and the Mastercard World Elite Metal launch

Progressing in its transformation journey, Bank One convened clients, partners and stakeholders at Tribeca Mall to mark two milestones on 11 March 2026: the official opening of its first premium Lounge and the launch of the Mastercard World Elite Card.

The ceremony was attended by Dr. Priscilla Muthoora Thakoor, Governor of the Bank of Mauritius; Rajeev Hasnah, First Deputy Governor; members of the Bank One Board and Mastercard executives led by Shehryar Ali, Senior Vice President and Country Manager – East Africa and Indian Ocean Islands.

The Bank One Tribeca Lounge is positioned as Bank One’s signature, relationship led space, conceived for evolving client lifestyles and supported by an Elite Banking team on site. The location was selected for accessibility and proximity to clients’ daily routines, while the design emphasizes privacy, comfort and decisive service. In person time is reserved for advice and complex needs; routine transactions are directed to digital channels: Internet and Mobile Banking, POP, and to enhanced Intelligent Deposit ATMs (iATMs).

The iATMs operate 24/7 for cash and cheque deposits, withdrawals, mini statements and balance enquiries, PIN changes, cheque book requests and transactions using Bank One foreign currency cards. Inside the lounge, dedicated collaboration areas bring together specialists across Private Banking, Wealth Management, Consumer Banking and Corporate & Institutional, to coordinate decisions and shorten response times. The lounge ran a soft opening in December 2025 to pilot client journeys and is now formally open Monday to Saturday, 09:00 to 20:00.

“The opening of the Tribeca Lounge mark a clear step in our ambition to elevate the banking experience for our clients. We are investing in spaces, service models and digital capabilities that align with the lifestyles and expectations of our clients. Our priority is to deliver convenience, exclusivity and meaningful value in Mauritius and across the region. The bank will continue to invest in client experience, with further upgrades planned in the medium to long term,” said Sunil Ramgobin, Chief Executive Officer, Bank One.


Watch on YouTube >

The Mastercard World Elite Metal Card was unveiled at the event as a complementary enhancement to the client experience, reinforcing Bank One’s card offering following the launch of Mastercard debit and credit cards in 2022.

 

With Mastercard World Elite Metal Card, cardholders enjoy an exceptional suite of global travel, dining, and lifestyle privileges. These include complimentary access to over 1300 airport lounges and 190 fast-track security lanes at over 30 airports worldwide. Lifestyle benefits such as TEN Concierge and Mastercard Gold Program are also included as part of the benefits offered.

In addition, the newly launched Mastercard Collection program opens the door to a world of seamlessly connected premium experiences — from priority access to sought after dining destinations with specially curated menus, to pre-sale ticket privileges, dedicated premium seating at major events, and exclusive fast track airport services across key global hubs.

 

“Mastercard is pleased to collaborate with Bank One on the launch of World Elite in Mauritius,” said Shehryar Ali, Senior Vice President – East Africa and Indian Ocean Islands, Mastercard. “At Mastercard, we are committed to developing cutting-edge financial solutions that align with our clients’ aspirations and suit their lifestyles. Our collaboration with Bank One aims to deliver a secure and seamless banking experience to the cardholders coupled with a strong suite of premier services that will be reinforced by the upcoming spend campaign. The Mastercard World Elite Metal Card combines the global expertise of Mastercard with Bank One’s local market knowledge to deliver a truly remarkable banking experience.”

 

 

“Our focus is empowerment: a discreet space for advice, phygital access when preferred, and a premium card that travels with the client. Further enhancements to onboarding, payments and specialist coverage are already in motion.” added Guillaume Passebecq, Head of Consumer, Private Banking and Wealth Management.

The launch will be supported by a Bank One–Mastercard spend campaign beginning in Q2 2026 whereby eligible purchases made with any Bank One Mastercard will earn entries for the grand prize and other rewards. The BYD electric car model offered as the grand prize was unveiled at the event.

Downtime Notice

As part of our ongoing commitment to resilience, security and service quality, we will be conducting planned system maintenance exercises on the dates below:

  • Sunday, 22 February 2026, from 01:00 to 04:00 (Mauritius Time)
  • Sunday, 08 March 2026, from 01:00 to 04:00 (Mauritius Time)

During these maintenance windows, some of our digital banking services will be temporarily unavailable, including:

  • ATM services
  • Debit card services
  • Internet and Mobile Banking
  • POP
  • Incoming and outgoing instant payments (IPS)
  • Custody Portal

We encourage you to plan your transactions in advance, especially any time-sensitive payments, transfers or cash withdrawals that may fall within these periods.

Please rest assured that this exercise is a planned exercise undertaken periodically to ensure our systems are stable and secure.

We remain fully committed to serve you in the best way. For any assistance, our 24/7 Client Relationship Hub is available on +230 202 9200.

We rely on your understanding regarding this downtime and sincerely apologise for any inconvenience this may cause.

Thank you for your understanding and continued trust.

Communiqué

As we progress in our transformation journey to better serve the evolving needs and lifestyle of our customers, we wish to announce that our branch network will undergo a significant change.

We hereby inform our valued customers and the public at large that the following branches and ATMs will be permanently closed:

  • St Jean Road, Quatre Bornes as from 16:00 on Friday 27 February 2026
  • Royal Road, Rose Hill as from 16:00 on Friday 13 March 2026
  • John Kennedy Avenue, Vacoas as from 16:00 on Friday 27 March 2026

We encourage our clients to use our digital channels (Mobile Banking, Internet Banking and POP) for day‑to‑day transactions. Our teams remain available for personalized guidance.

The following branches and ATM network remain operational at:

  • Port Louis main branch
  • Bank One Waterfront
  • Curepipe
  • Rose Belle
  • Flacq
  • Tribeca Lounge*

For further information or assistance, customers may contact our Client Relationship Hub on +230 202 9200 or [email protected]. We remain committed to ensuring continuity of service and maintaining consistent access to banking solutions across our network.

Thank you for your understanding and trust in Bank One Limited.

*The lounge has recently opened, and a separate announcement will be shared in due course.

Scheduled System Downtime on Friday 06th February 2026

We wish to inform our valued customers and the public that due to scheduled maintenance, there will be a system downtime on Friday, 06th February 2026, from 00h00 to 01h30.

During this time, the following services will be temporarily unavailable:

  • ATM services
  • Card services
  • POP
  • Instant Payment Services
  • Internet Banking
  • Mobile Banking
  • Custody platform

We sincerely apologise for any inconvenience this may cause and thank you for your understanding as we continue to improve our systems and services.

Sunil Ramgobin, CEO: “The future of Mauritian banking will be digital, regional and sustainable”

1. What key dynamics and structural shifts are likely to shape the local banking sector in 2026, and how could these transformations affect business models, client relationships and risk management within banks?

By 2026, the Mauritian banking sector will be characterised by an accelerated pace of digital transformation, driven by artificial intelligence, enhanced cybersecurity requirements and innovations such as the eRupee. The adoption of the ISO 20022 messaging standard will further standardise payments while enabling richer data sets for compliance and value-added services, requiring significant investments in core IT systems.

Stricter regulatory requirements, particularly with the implementation of Basel IRRBB, will pressure margins and demand more granular management of interest rate risk. At the same time, sector consolidation and regional expansion, especially towards Africa and the Middle East, will unlock economies of scale and new cross-border opportunities.

Branch networks will continue to evolve towards “phygital” models that combine personalised advisory services with seamless digital delivery. Collectively, these shifts require banks to strengthen their data architectures and risk management frameworks to support real-time analytics and operational resilience. Institutions that successfully integrate AI responsibly, invest in robust cyber defences and modernise their data platforms will be best positioned to protect profitability and customer trust in an increasingly volatile environment.

 

2. Despite the strong fundamentals of the Mauritian banking sector, high capitalisation, comfortable liquidity and proven operational resilience, what emerging risks could test this robustness, and how might they impact sector stability and performance?

While the Mauritian banking sector continues to benefit from solid fundamentals, including strong capital buffers, ample liquidity and demonstrated operational resilience, it is facing a new generation of risks. Cyber threats and card-related fraud have become major concerns, with potentially significant financial and reputational consequences. Operational incidents, in turn, can heighten risk exposure and undermine customer confidence.

Externally, macroeconomic shocks and imported inflation may compress margins and place pressure on capital adequacy. The transition to ISO 20022 also entails interoperability and service disruption risks, highlighting the need for robust contingency planning. In parallel, enhanced AML/CFT oversight requires more effective controls and stronger data governance.

Climate-related risks and extreme weather events present additional challenges, potentially increasing risk-weighted assets and provisioning requirements. Preserving sector stability will therefore depend on sustained investment in cyber resilience, operational agility and advanced, forward-looking risk management frameworks.

 

3. Where do you see the most promising growth opportunities for Mauritian banks today? Is international expansion becoming a necessary step to sustain development?

Mauritian banks have access to several compelling growth levers. Corporate and investment banking, particularly offshore finance and trade finance linked to Africa and the Middle East, offers significant potential. Private banking and wealth management provide avenues to grow assets under management while diversifying revenue streams.

Digital payments represent another opportunity, enabling banks to monetise the continued rise in electronic transactions. Sustainable finance, through green lending and initiatives linked to the blue economy, aligns closely with global ESG trends and offers a strong point of differentiation for local players.

To sustain growth and diversify income sources, international expansion is increasingly essential. A regional footprint allows banks to tap into new markets while strengthening their resilience against domestic risks. Institutions that successfully combine cross-border strategies, digital innovation and ESG-led offerings will be best placed to capture growth and reinforce long-term stability.

 

4. As a small island state particularly exposed to climate change, how can banks strengthen and expand their contribution to the transition towards a more sustainable economy?

In an island economy highly exposed to climate risks, Mauritian banks have a critical role to play in accelerating the transition to a more sustainable economic model. Integrating climate risk into enterprise risk management and capital planning enhances banks’ ability to anticipate and mitigate environmental vulnerabilities.

The development of green and blue financial products, anchored in clear taxonomies and robust impact reporting,  helps establish credible funding channels for sustainable projects. Blended finance mechanisms can further lower the cost of capital for green initiatives while attracting private and institutional investors.

Responsible digitalisation also contributes by reducing operational footprints and supporting broader ESG commitments. In parallel, banks can actively encourage and support clients in adopting sustainable solutions, from energy-efficient housing to environmentally responsible business practices. By combining risk integration, financial innovation and client engagement, banks can strengthen climate resilience while unlocking new growth opportunities.

 

5. In your view, what principles, governance mechanisms and cooperation frameworks should underpin collaboration between banks, regulators and government to foster financial innovation while durably strengthening system-wide stability?

Promoting financial innovation requires a proportionate, risk-based regulatory approach, particularly through the co-development of guidelines on AI, cybersecurity and central bank digital currencies. Formal trilateral forums involving banks, regulators and government can enhance supervision while improving responsiveness to emerging systemic risks.

Greater sector-wide transparency on cyber threats, combined with joint resilience and stress-testing exercises, would significantly strengthen collective defences. Predictable fiscal frameworks are also essential to safeguard capital buffers and maintain lending capacity, while common standards for sustainable finance can catalyse green investment and align the sector with national climate objectives.

By combining regulatory agility, shared intelligence and harmonised sustainability standards, Mauritius can build a banking ecosystem that is innovative, attractive and resilient over the long term.

Bank One earns triple international recognition for SME, Private Banking and Custody excellence

Bank One has earned three international awards, affirming its strength across key banking segments. The bank has been named Best SME Bank in Mauritius and Best Private Bank in Mauritius by Global Finance magazine, and Best Custodian Bank in the Indian Ocean by CFI.co.

These accolades position Bank One as a trusted partner to a wide spectrum of clients, from small businesses powering local growth to high-net-worth individuals and institutional investors operating across complex markets.

Sunil Ramgobin, CEO of Bank One, stated: “These awards are the result of our teams’ dedication and our clients’ confidence in the way we do business. We are focused on delivering banking that is intelligent, responsive and grounded in real needs. Whether supporting a business expansion, guiding families through wealth planning, or enabling cross-border investments, our ambition is to build a bank that moves with purpose and delivers value that lasts.”

Small and medium-sized enterprises contribute nearly one-third of Mauritius’ gross value added and employ close to half of the national workforce. At the same time, Mauritius is gaining momentum as a regional center for wealth creation, with its millionaire population expected to nearly double by 2033. Bank One’s recognition in both SME and private banking confirms its ability to support growth across all layers of the economy, from B2B partnerships and shareholder value to individual prosperity

In the custody space, CFI.co commended Bank One’s advanced infrastructure, which includes near-instant portfolio reporting, direct access to Euroclear, and dedicated support for multiple African currencies. These capabilities enable institutional clients to settle trades efficiently across time zones and markets.

Guillaume Passebecq, Head of Consumer Banking, Private Banking & Wealth Management, commented:
“Each of these segments, SME, Private Banking and Custody, demands a distinct approach. What ties them together is our commitment to precision, speed and relevance. In SME banking, we work closely with entrepreneurs to unlock growth. In Private Banking, we tailor solutions that evolve with our clients’ ambitions. And in Custody, we deliver the infrastructure and insight that institutional investors need to operate confidently across borders. These awards are signals that we are on the right path, and we intend to keep raising the bar.”

Looking ahead, Bank One is advancing its vision of a more connected banking experience through digital innovation and personalized engagement. The opening of the Bank One Tribeca Lounge marks an important step in this direction, creating a space where clients can access services in a setting designed for collaboration and convenience. This initiative reflects our broader ambition to integrate physical and digital touchpoints, ensuring that the future of banking remains accessible, relevant and aligned with evolving client needs.