Bank One Limited informs its clients that its transaction cut-off times have been revised to enhance flexibility in the use of its digital banking services.
The updated cut-off times are as follows:
Internet Banking and Mobile Banking payments/remittance transactions
Cut-off time extended from 15:00 to 16:00 Effective 12 May 2026
Manual instructions
Cut-off time revised from 16:00 to 15:00 Effective 15 June 2026
For any queries, please feel free to contact our Client Relationship Hub on 202 9200.
We appreciate your continued trust and for banking with us.
We wish to inform our customers and the public at large that POP services will be temporarily unavailable due to a scheduled maintenance activity on Monday 27 April 2026, between 10:00 p.m. and 11:00 p.m. (MUT).
During this period, POP users are advised to use the Bank’s other available channels for their transactions, including Internet Banking and Mobile Banking.
Normal service on POP is expected to resume immediately after the maintenance window.
For any urgent assistance, please contact our 24/7 Client Relationship Hub: +230 202 9200.
We apologize for any inconvenience this temporary service interruption may cause and thank you for your understanding.
In a cover story in Business Magazine, our CEO Sunil Ramgobin covers how Bank One is strengthening its foundations while expanding its ambition across Mauritius, Africa and beyond. He outlines a clearer identity, a future‑ready model and a unified team focused on delivering meaningful value wherever our clients grow.
Progressing in its transformation journey, Bank One convened clients, partners and stakeholders at Tribeca Mall to mark two milestones on 11 March 2026: the official opening of its first premium Lounge and the launch of the Mastercard World Elite Card.
The ceremony was attended by Dr. Priscilla Muthoora Thakoor, Governor of the Bank of Mauritius; Rajeev Hasnah, First Deputy Governor; members of the Bank One Board and Mastercard executives led by Shehryar Ali, Senior Vice President and Country Manager – East Africa and Indian Ocean Islands.
The Bank One Tribeca Lounge is positioned as Bank One’s signature, relationship led space, conceived for evolving client lifestyles and supported by an Elite Banking team on site. The location was selected for accessibility and proximity to clients’ daily routines, while the design emphasizes privacy, comfort and decisive service. In person time is reserved for advice and complex needs; routine transactions are directed to digital channels: Internet and Mobile Banking, POP, and to enhanced Intelligent Deposit ATMs (iATMs).
The iATMs operate 24/7 for cash and cheque deposits, withdrawals, mini statements and balance enquiries, PIN changes, cheque book requests and transactions using Bank One foreign currency cards. Inside the lounge, dedicated collaboration areas bring together specialists across Private Banking, Wealth Management, Consumer Banking and Corporate & Institutional, to coordinate decisions and shorten response times. The lounge ran a soft opening in December 2025 to pilot client journeys and is now formally open Monday to Saturday, 09:00 to 20:00.
“The opening of the Tribeca Lounge mark a clear step in our ambition to elevate the banking experience for our clients. We are investing in spaces, service models and digital capabilities that align with the lifestyles and expectations of our clients. Our priority is to deliver convenience, exclusivity and meaningful value in Mauritius and across the region. The bank will continue to invest in client experience, with further upgrades planned in the medium to long term,” said Sunil Ramgobin, Chief Executive Officer, Bank One.
The Mastercard World Elite Metal Card was unveiled at the event as a complementary enhancement to the client experience, reinforcing Bank One’s card offering following the launch of Mastercard debit and credit cards in 2022.
With Mastercard World Elite Metal Card, cardholders enjoy an exceptional suite of global travel, dining, and lifestyle privileges. These include complimentary access to over 1300 airport lounges and 190 fast-track security lanes at over 30 airports worldwide. Lifestyle benefits such as TEN Concierge and Mastercard Gold Program are also included as part of the benefits offered.
In addition, the newly launched Mastercard Collection program opens the door to a world of seamlessly connected premium experiences — from priority access to sought after dining destinations with specially curated menus, to pre-sale ticket privileges, dedicated premium seating at major events, and exclusive fast track airport services across key global hubs.
“Mastercard is pleased to collaborate with Bank One on the launch of World Elite in Mauritius,” said Shehryar Ali, Senior Vice President – East Africa and Indian Ocean Islands, Mastercard. “At Mastercard, we are committed to developing cutting-edge financial solutions that align with our clients’ aspirations and suit their lifestyles. Our collaboration with Bank One aims to deliver a secure and seamless banking experience to the cardholders coupled with a strong suite of premier services that will be reinforced by the upcoming spend campaign. The Mastercard World Elite Metal Card combines the global expertise of Mastercard with Bank One’s local market knowledge to deliver a truly remarkable banking experience.”
“Our focus is empowerment: a discreet space for advice, phygital access when preferred, and a premium card that travels with the client. Further enhancements to onboarding, payments and specialist coverage are already in motion.” added Guillaume Passebecq, Head of Consumer, Private Banking and Wealth Management.
The launch will be supported by a Bank One–Mastercard spend campaign beginning in Q2 2026 whereby eligible purchases made with any Bank One Mastercard will earn entries for the grand prize and other rewards. The BYD electric car model offered as the grand prize was unveiled at the event.
As part of our ongoing commitment to resilience, security and service quality, we will be conducting planned system maintenance exercises on the dates below:
Sunday, 22 February 2026, from 01:00 to 04:00 (Mauritius Time)
Sunday, 08 March 2026, from 01:00 to 04:00 (Mauritius Time)
During these maintenance windows, some of our digital banking services will be temporarily unavailable, including:
ATM services
Debit card services
Internet and Mobile Banking
POP
Incoming and outgoing instant payments (IPS)
Custody Portal
We encourage you to plan your transactions in advance, especially any time-sensitive payments, transfers or cash withdrawals that may fall within these periods.
Please rest assured that this exercise is a planned exercise undertaken periodically to ensure our systems are stable and secure.
We remain fully committed to serve you in the best way. For any assistance, our 24/7 Client Relationship Hub is available on +230 202 9200.
We rely on your understanding regarding this downtime and sincerely apologise for any inconvenience this may cause.
Thank you for your understanding and continued trust.
As we progress in our transformation journey to better serve the evolving needs and lifestyle of our customers, we wish to announce that our branch network will undergo a significant change.
We hereby inform our valued customers and the public at large that the following branches and ATMs will be permanently closed:
St Jean Road, Quatre Bornes as from 16:00 on Friday 27 February 2026
Royal Road, Rose Hill as from 16:00 on Friday 13 March 2026
John Kennedy Avenue, Vacoas as from 16:00 on Friday 27 March 2026
We encourage our clients to use our digital channels (Mobile Banking, Internet Banking and POP) for day‑to‑day transactions. Our teams remain available for personalized guidance.
The following branches and ATM network remain operational at:
Port Louis main branch
Bank One Waterfront
Curepipe
Rose Belle
Flacq
Tribeca Lounge*
For further information or assistance, customers may contact our Client Relationship Hub on +230202 9200 or [email protected]. We remain committed to ensuring continuity of service and maintaining consistent access to banking solutions across our network.
Thank you for your understanding and trust in Bank One Limited.
*The lounge has recently opened, and a separate announcement will be shared in due course.
We wish to inform our valued customers and the public that due to scheduled maintenance, there will be a system downtime on Friday, 06th February 2026, from 00h00 to 01h30.
During this time, the following services will be temporarily unavailable:
ATM services
Card services
POP
Instant Payment Services
Internet Banking
Mobile Banking
Custody platform
We sincerely apologise for any inconvenience this may cause and thank you for your understanding as we continue to improve our systems and services.
Bank One Limited invites tenders for the sale of the following properties on an “as is” basis:
Commercial spaces in Mahebourg (Patten Court) and Port Louis (Osman Building)
Bare land in Pailles and Ilot, Pamplemousses
Residential property in Ville Noire, Mahebourg
Site Visits
Built properties: as per schedule in the tender document
Bare land: open for visits at your convenience
Terms and Conditions
Bids shall be valid for 90 days after the closing date.
Upon acceptance, full payment (inclusive of applicable taxes) must be made within 90 working days.
Bids must be submitted on the prescribed Form of Bid, in a sealed envelope clearly marked “Tender for Sale of Properties”, and addressed to: The Procurement Manager, Bank One Limited, 16, Sir William Newton Street, Port Louis
Deadline for submission: Friday 09 January 2026 at 15:00
Late tenders will not be accepted.
For full details, including property descriptions, visit schedules, and submission requirements, please download the Tender Document here.
As part of our commitment to delivering intelligent, client-centric innovation, the ATM at Bank One Waterfront will undergo a scheduled upgrade from Friday 07 to Sunday 16 November 2025.
This transition marks the arrival of our first iATM, a next-generation interface designed to offer enhanced security, intuitive navigation, and faster transactions.
During this period, clients may access ATM services at our nearby Bank One City Centre branch, located on Sir William Newton Street, Port Louis.
For assistance or any questions, our 24/7 Contact Centre remains at your service on +230 202 9200.
The iATM will be operational as from Monday 17 November. We thank you for your understanding as we take this step forward in redefining convenience.
With Mastercard World Elite Metal Card, cardholders enjoy an exceptional suite of global travel, dining, and lifestyle privileges. These include complimentary access to over 1300 airport lounges and 190 fast-track security lanes at over 30 airports worldwide. Lifestyle benefits such as TEN Concierge and Mastercard Gold Program are also included as part of the benefits offered.