Progressing in its transformation journey, Bank One convened clients, partners and stakeholders at Tribeca Mall to mark two milestones on 11 March 2026: the official opening of its first premium Lounge and the launch of the Mastercard World Elite Card.
The ceremony was attended by Dr. Priscilla Muthoora Thakoor, Governor of the Bank of Mauritius; Rajeev Hasnah, First Deputy Governor; members of the Bank One Board and Mastercard executives led by Shehryar Ali, Senior Vice President and Country Manager – East Africa and Indian Ocean Islands.
The Bank One Tribeca Lounge is positioned as Bank One’s signature, relationship led space, conceived for evolving client lifestyles and supported by an Elite Banking team on site. The location was selected for accessibility and proximity to clients’ daily routines, while the design emphasizes privacy, comfort and decisive service. In person time is reserved for advice and complex needs; routine transactions are directed to digital channels: Internet and Mobile Banking, POP, and to enhanced Intelligent Deposit ATMs (iATMs).
The iATMs operate 24/7 for cash and cheque deposits, withdrawals, mini statements and balance enquiries, PIN changes, cheque book requests and transactions using Bank One foreign currency cards. Inside the lounge, dedicated collaboration areas bring together specialists across Private Banking, Wealth Management, Consumer Banking and Corporate & Institutional, to coordinate decisions and shorten response times. The lounge ran a soft opening in December 2025 to pilot client journeys and is now formally open Monday to Saturday, 09:00 to 20:00.
“The opening of the Tribeca Lounge mark a clear step in our ambition to elevate the banking experience for our clients. We are investing in spaces, service models and digital capabilities that align with the lifestyles and expectations of our clients. Our priority is to deliver convenience, exclusivity and meaningful value in Mauritius and across the region. The bank will continue to invest in client experience, with further upgrades planned in the medium to long term,” said Sunil Ramgobin, Chief Executive Officer, Bank One.
The Mastercard World Elite Metal Card was unveiled at the event as a complementary enhancement to the client experience, reinforcing Bank One’s card offering following the launch of Mastercard debit and credit cards in 2022.
With Mastercard World Elite Metal Card, cardholders enjoy an exceptional suite of global travel, dining, and lifestyle privileges. These include complimentary access to over 1300 airport lounges and 190 fast-track security lanes at over 30 airports worldwide. Lifestyle benefits such as TEN Concierge and Mastercard Gold Program are also included as part of the benefits offered.
In addition, the newly launched Mastercard Collection program opens the door to a world of seamlessly connected premium experiences — from priority access to sought after dining destinations with specially curated menus, to pre-sale ticket privileges, dedicated premium seating at major events, and exclusive fast track airport services across key global hubs.
“Mastercard is pleased to collaborate with Bank One on the launch of World Elite in Mauritius,” said Shehryar Ali, Senior Vice President – East Africa and Indian Ocean Islands, Mastercard. “At Mastercard, we are committed to developing cutting-edge financial solutions that align with our clients’ aspirations and suit their lifestyles. Our collaboration with Bank One aims to deliver a secure and seamless banking experience to the cardholders coupled with a strong suite of premier services that will be reinforced by the upcoming spend campaign. The Mastercard World Elite Metal Card combines the global expertise of Mastercard with Bank One’s local market knowledge to deliver a truly remarkable banking experience.”
“Our focus is empowerment: a discreet space for advice, phygital access when preferred, and a premium card that travels with the client. Further enhancements to onboarding, payments and specialist coverage are already in motion.” added Guillaume Passebecq, Head of Consumer, Private Banking and Wealth Management.
The launch will be supported by a Bank One–Mastercard spend campaign beginning in Q2 2026 whereby eligible purchases made with any Bank One Mastercard will earn entries for the grand prize and other rewards. The BYD electric car model offered as the grand prize was unveiled at the event.