Sunil Ramgobin, CEO: “The future of Mauritian banking will be digital, regional and sustainable”

1. What key dynamics and structural shifts are likely to shape the local banking sector in 2026, and how could these transformations affect business models, client relationships and risk management within banks?

By 2026, the Mauritian banking sector will be characterised by an accelerated pace of digital transformation, driven by artificial intelligence, enhanced cybersecurity requirements and innovations such as the eRupee. The adoption of the ISO 20022 messaging standard will further standardise payments while enabling richer data sets for compliance and value-added services, requiring significant investments in core IT systems.

Stricter regulatory requirements, particularly with the implementation of Basel IRRBB, will pressure margins and demand more granular management of interest rate risk. At the same time, sector consolidation and regional expansion, especially towards Africa and the Middle East, will unlock economies of scale and new cross-border opportunities.

Branch networks will continue to evolve towards “phygital” models that combine personalised advisory services with seamless digital delivery. Collectively, these shifts require banks to strengthen their data architectures and risk management frameworks to support real-time analytics and operational resilience. Institutions that successfully integrate AI responsibly, invest in robust cyber defences and modernise their data platforms will be best positioned to protect profitability and customer trust in an increasingly volatile environment.

 

2. Despite the strong fundamentals of the Mauritian banking sector, high capitalisation, comfortable liquidity and proven operational resilience, what emerging risks could test this robustness, and how might they impact sector stability and performance?

While the Mauritian banking sector continues to benefit from solid fundamentals, including strong capital buffers, ample liquidity and demonstrated operational resilience, it is facing a new generation of risks. Cyber threats and card-related fraud have become major concerns, with potentially significant financial and reputational consequences. Operational incidents, in turn, can heighten risk exposure and undermine customer confidence.

Externally, macroeconomic shocks and imported inflation may compress margins and place pressure on capital adequacy. The transition to ISO 20022 also entails interoperability and service disruption risks, highlighting the need for robust contingency planning. In parallel, enhanced AML/CFT oversight requires more effective controls and stronger data governance.

Climate-related risks and extreme weather events present additional challenges, potentially increasing risk-weighted assets and provisioning requirements. Preserving sector stability will therefore depend on sustained investment in cyber resilience, operational agility and advanced, forward-looking risk management frameworks.

 

3. Where do you see the most promising growth opportunities for Mauritian banks today? Is international expansion becoming a necessary step to sustain development?

Mauritian banks have access to several compelling growth levers. Corporate and investment banking, particularly offshore finance and trade finance linked to Africa and the Middle East, offers significant potential. Private banking and wealth management provide avenues to grow assets under management while diversifying revenue streams.

Digital payments represent another opportunity, enabling banks to monetise the continued rise in electronic transactions. Sustainable finance, through green lending and initiatives linked to the blue economy, aligns closely with global ESG trends and offers a strong point of differentiation for local players.

To sustain growth and diversify income sources, international expansion is increasingly essential. A regional footprint allows banks to tap into new markets while strengthening their resilience against domestic risks. Institutions that successfully combine cross-border strategies, digital innovation and ESG-led offerings will be best placed to capture growth and reinforce long-term stability.

 

4. As a small island state particularly exposed to climate change, how can banks strengthen and expand their contribution to the transition towards a more sustainable economy?

In an island economy highly exposed to climate risks, Mauritian banks have a critical role to play in accelerating the transition to a more sustainable economic model. Integrating climate risk into enterprise risk management and capital planning enhances banks’ ability to anticipate and mitigate environmental vulnerabilities.

The development of green and blue financial products, anchored in clear taxonomies and robust impact reporting,  helps establish credible funding channels for sustainable projects. Blended finance mechanisms can further lower the cost of capital for green initiatives while attracting private and institutional investors.

Responsible digitalisation also contributes by reducing operational footprints and supporting broader ESG commitments. In parallel, banks can actively encourage and support clients in adopting sustainable solutions, from energy-efficient housing to environmentally responsible business practices. By combining risk integration, financial innovation and client engagement, banks can strengthen climate resilience while unlocking new growth opportunities.

 

5. In your view, what principles, governance mechanisms and cooperation frameworks should underpin collaboration between banks, regulators and government to foster financial innovation while durably strengthening system-wide stability?

Promoting financial innovation requires a proportionate, risk-based regulatory approach, particularly through the co-development of guidelines on AI, cybersecurity and central bank digital currencies. Formal trilateral forums involving banks, regulators and government can enhance supervision while improving responsiveness to emerging systemic risks.

Greater sector-wide transparency on cyber threats, combined with joint resilience and stress-testing exercises, would significantly strengthen collective defences. Predictable fiscal frameworks are also essential to safeguard capital buffers and maintain lending capacity, while common standards for sustainable finance can catalyse green investment and align the sector with national climate objectives.

By combining regulatory agility, shared intelligence and harmonised sustainability standards, Mauritius can build a banking ecosystem that is innovative, attractive and resilient over the long term.

Bank One earns triple international recognition for SME, Private Banking and Custody excellence

Bank One has earned three international awards, affirming its strength across key banking segments. The bank has been named Best SME Bank in Mauritius and Best Private Bank in Mauritius by Global Finance magazine, and Best Custodian Bank in the Indian Ocean by CFI.co.

These accolades position Bank One as a trusted partner to a wide spectrum of clients, from small businesses powering local growth to high-net-worth individuals and institutional investors operating across complex markets.

Sunil Ramgobin, CEO of Bank One, stated: “These awards are the result of our teams’ dedication and our clients’ confidence in the way we do business. We are focused on delivering banking that is intelligent, responsive and grounded in real needs. Whether supporting a business expansion, guiding families through wealth planning, or enabling cross-border investments, our ambition is to build a bank that moves with purpose and delivers value that lasts.”

Small and medium-sized enterprises contribute nearly one-third of Mauritius’ gross value added and employ close to half of the national workforce. At the same time, Mauritius is gaining momentum as a regional center for wealth creation, with its millionaire population expected to nearly double by 2033. Bank One’s recognition in both SME and private banking confirms its ability to support growth across all layers of the economy, from B2B partnerships and shareholder value to individual prosperity

In the custody space, CFI.co commended Bank One’s advanced infrastructure, which includes near-instant portfolio reporting, direct access to Euroclear, and dedicated support for multiple African currencies. These capabilities enable institutional clients to settle trades efficiently across time zones and markets.

Guillaume Passebecq, Head of Consumer Banking, Private Banking & Wealth Management, commented:
“Each of these segments, SME, Private Banking and Custody, demands a distinct approach. What ties them together is our commitment to precision, speed and relevance. In SME banking, we work closely with entrepreneurs to unlock growth. In Private Banking, we tailor solutions that evolve with our clients’ ambitions. And in Custody, we deliver the infrastructure and insight that institutional investors need to operate confidently across borders. These awards are signals that we are on the right path, and we intend to keep raising the bar.”

Looking ahead, Bank One is advancing its vision of a more connected banking experience through digital innovation and personalized engagement. The opening of the Bank One Tribeca Lounge marks an important step in this direction, creating a space where clients can access services in a setting designed for collaboration and convenience. This initiative reflects our broader ambition to integrate physical and digital touchpoints, ensuring that the future of banking remains accessible, relevant and aligned with evolving client needs.

Scheduled Maintenance – Sunday 11 May 2025

Please note that scheduled system maintenance will take place on Sunday 11 May 2025, resulting in planned service interruptions as follows:

From 3:00 AM to 5:00 AM and from 5:00 PM to 7:00 PM (MUT)
– ATM services
– Card transactions
– Internet Banking
– Mobile Banking
– POP

From 03:00 to 19:00 (MUT)
– Custody Portal

We encourage you to complete any important transactions in advance. Services will resume automatically after each maintenance window. For any urgent requests, please contact your Relationship Manager or our 24/7 Contact Centre on +230 202 9200.

Thank you for your understanding.

COMMUNIQUE: BANK HOLIDAY DUE TO WEATHER CONDITIONS

We wish to inform our customers and the public at large that due to the recent torrential rains in Mauritius, the Bank of Mauritius has declared today, 30th April 2025, a bank holiday.

For the safety of our customers and our employees, all our branches will be closed today.

Please note that our digital banking platforms – Internet and Mobile Banking, as well as POP – remain available for your convenience while our branches are closed.

Our 24/7 Contact Centre remains fully operational and can be reached at +230 202 9200.

We will keep you updated on when our branches are set to reopen. Your safety is our priority, and we strongly urge everyone to stay safe and take necessary precautions.

For real-time updates, follow us on Facebook.

We appreciate your understanding during these circumstances.

 

30 April 2025

The Management

Temporary Closure of Bank One Waterfront Office

We wish to inform our valued customers and the public that our Corporate Office at Bank One Waterfront will be temporarily closed from Wednesday, 16 April to Friday, 18 April 2025.

During this period, our teams remain fully operational, and all services will continue without disruption. If you have meetings scheduled at our Waterfront Office during this time, we kindly invite you to contact your Relationship Manager or usual point of contact to make alternative arrangements.

We thank you for your understanding and continued trust.

The Management

16 April 2025

THIRD PARTY CASH DEPOSITS AT BRANCHES

We wish to inform our customers and the public at large that Bank One Limited will no longer accept cash deposits into personal accounts from third parties unless prior written authorisation or a verbal confirmation is provided by the account holder.

In addition, any third party making a cash deposit must present a valid National Identity Card or Passport for identification purposes. A copy of the document will be retained for our records.

Please note that Bank One Limited reserves the right to decline any transaction that does not comply with these requirements.

For more information or assistance, please call our Contact Centre on (230) 202 9200 or visit our website at www.bankone.mu.

We thank you for your understanding and continued trust.

Bank One Limited

Corporate Banking: Strategies for a Shifting Market

In an interview with Business Mag, Rishy Lutchman, Acting Head of Corporate and Institutional Banking at Bank One, explores the major disruptions reshaping the corporate banking sector. He discusses how digitalization is transforming banking services and the growing significance of ESG criteria in the financial sector. Rishy emphasizes the importance of agility and flexibility for banks to stay competitive amid changing market conditions. He also highlights Bank One’s role in supporting local businesses, particularly those expanding internationally, by offering tailored financial solutions and strategic guidance. A key focus is on the bank’s support for Mauritian businesses seeking opportunities in Africa, where Bank One acts as a trusted partner. Rishy talks about how the bank is embracing innovation and sustainability to meet the needs of corporate clients, ensuring they receive the best possible services.

Click here to read more

Maximizing Your Year-End Bonus: Expert Tips from Guillaume Passebecq

In the first edition of Add-On, a supplement from Week-End newspaper, Guillaume Passebecq, Head of Consumer & Private Banking, shares valuable advice on how to make the most of your year-end bonus. With a focus on practical financial decisions, Guillaume emphasizes the importance of using your bonus strategically to secure long-term financial stability. He discusses various options such as saving, investing, or reducing debt, each tailored to different financial goals and priorities. By making informed choices, individuals can ensure their bonus does not just serve as a short-term windfall, but as a tool for building a stronger financial future. Guillaume also highlights the significance of understanding your financial situation and risk tolerance before making any decision, ensuring that each step aligns with your broader goals.

Read the full article to explore how you can make smart financial moves this year: https://bankone.mu/wp-content/files/2024/12/Le-Mauricien-Supplement-Boni-de-Fin-DAnnee_11.12.24.docx

 

Bank One wins “Best Mass Affluent Banking Offering” at Global Retail Banking Innovation Awards

Bank One Limited is pleased to announce that it has received the ‘Best Mass Affluent Banking Offering’ award in the Highly Acclaimed category at the Global Retail Banking Innovation (GRB) Awards 2023, presented by The Digital Banker.

The GRB Awards recognize and celebrate financial institutions that combine cutting-edge technology and innovative approaches to provide exceptional customer experiences, products, and services. This prestigious award reaffirms Bank One’s commitment to excellence and its focus on delivering top-tier solutions to its customers.

Watch the speech delivered by Margaret Soi, Head of Offshore Banking, at the virtual award ceremony

Mark Watkinson, CEO of Bank One, commented on the significance of the award: “The population of Africa is forecasted to triple by the end of the century. While this presents the continent with numerous challenges, it also offers significant opportunities for all, including Mauritius and the financial services sector. Bank One seeks to become a bridge to Africa and, as a key part of it, better serve needs of mass affluent clients in SSA which is a fast-growing segment. This is not the first time we have won this prestigious award! We previously received this accolade in 2021, and our dedication to innovation and addressing the unique financial needs of mass affluent customers in SSA has only grown stronger since then. This award affirms that we are getting things right.”

Bhavya Shah, Head of Personal Financial Services at Bank One, adds: “We expanded our Elite proposition to better serve the offshore banking needs for mass affluent clients in Africa because we noticed that they were being under-served and did not have access to the solutions they need to truly thrive. Bank One offers a secure jurisdiction to nurture and grow their wealth, access international markets and capabilities, and benefit from an efficient way to manage their finances, especially when they live and work in different countries, have families living overseas, or have financial interests that span geographies. With our teams now physically present in Kenya and soon in Uganda, we look forward to continually enhancing our suite of solutions and footprint to better meet the unique demands of clients in the SSA region.”

Bank One Limited has consistently demonstrated excellence in its service offerings, delivering a comprehensive suite of services, including transactional banking, investment solutions, foreign currency lending, and a host of initiatives aimed at delivering a seamless and efficient banking experience for its clients. The “Best Mass Affluent Banking Offering” award further solidifies Bank One’s position as a key player in the financial services sector.