Communiqué
Notice of Scheduled SMS Service Downtime
October 15, 2025
We wish to inform our valued customers that a scheduled maintenance will take place on Thursday 16 October 2025 affecting SMS services:
- Date: Thursday, 16 October 2025
- Time: 00:00 AM to 00:45 AM
During this time, SMS-based services such as One-Time Password (OTP) requests and SMS alerts will be temporarily unavailable.
We apologise for any inconvenience this may cause and thank you for your understanding as we work to enhance our systems for a better banking experience.
Services will be restored promptly after the maintenance window. For any urgent assistance, please contact our 24/7 Customer Service team: +230 202 9200.
The Management

