Communiqué

Cybersecurity

April 7, 2021

In light of the recent reports about a Facebook data leak potentially involving up to 850,000 Facebook accounts in Mauritius, we wish to draw the attention of our customers and the public at large that there may be higher risks of vishing, smishing and phishing attacks due to possible exposure of their personal information as a result of this incident.

Vishing (voice calls), smishing (SMS) and phishing (emails) are common methods of cyberattack that have all spiked since the emergence of the Covid-19 pandemic.  At Bank One, we take our customers’ information security very seriously. While we continually monitor for scams and regularly enhance our IT security systems to prevent cyberattacks, we rely on the vigilance of customers as our first line of defense.

NEVER

  • Open attachment/s sent by unknown senders
  • Share your login credentials with anyone, be it in an email, via SMS or a phone call
  • Click on links in an email, SMS or WhatsApp to access your Internet or Mobile Banking

 ALWAYS

  • Exercise caution when sharing personal information online (ex: email address, phone number, bank details, credit card information, etc.)
  • Exercise caution when paying with your credit card for online purchases
  • Contact your bank if you see any abnormal transaction on your bank account/s
  • Inform your banker if you suspect an email, phone call or message (SMS/WhatsApp) to be fraudulent
  • Update your password regularly – choose a complex password (an unlikely combination preferably) and do not share it with anyone

We wish to remind customers that Bank One will NEVER ask them to share their personal information or login credentials via a phone call, SMS or email. Should you receive such requests, DO NOT click on the links and contact the Bank immediately. If you believe that your account has been compromised or notice any unusual transaction:

  • Call our eBanking Hotline immediately on (230) 208 9999
  • Change your Internet Banking password / Mobile Banking PIN
  • Send an email to [email protected]ankone.mu and request for a password reset

We also recommend our customers to review any personal information accessible online and remove any sensitive data that they do not want to appear publicly (ex: phone number, email address, etc.).

For more information, please contact us on (230) 202 9200 or reach out to your Relationship Manager.

Thank you for your vigilance.

The Management.

07 April 2021