In-branch services and opening hours
- We have implemented enhanced cleaning procedures for all frequently touched surfaces in all Bank One branches, such as ATMs, lifts, workstations, countertops, and doorknobs.
- We have placed hand sanitizers in our branches for both our clients and colleagues. Our colleagues wear masks at all times.
- We ensure social distancing guidelines are respected at all times in waiting areas and queues, as well as at our counters when serving clients. Our teams have received hygiene packs to better equip them to serve you safely.
- Our ATM network around the island remains operational 24/7.
- We have set up a ‘Senior Citizens Dedicated Counter’ in all Bank One branches to ease access to customers aged 60 and above.
- We do communicate heavily on the importance to stay home. The Bank One Contact Centre remains reachable by phone on 202 9200 during opening hours or via our online contact form to help you make use of our Internet Banking, Mobile Banking and SMS Banking services.