We have implemented enhanced cleaning procedures for all frequently touched surfaces in all Bank One branches, such as ATMs, lifts, workstations, countertops, and doorknobs.
We have placed hand sanitizers in our branches for both our clients and colleagues. Our colleagues wear masks at all times.
We ensure social distancing guidelines are respected at all times in waiting areas and queues, as well as at our counters when serving clients. Our teams have received hygiene packs to better equip them to serve you safely.
Our ATM network around the island remains operational 24/7. Please note that the daily cash withdrawal limit is Rs 20,000 and that ATM Deposit Services are available normally across our network.
We do communicate heavily on the importance to stay home. The Bank One Contact Centre remains reachable by phone on 202 9200 during opening hours or via our online contact form to help you make use of our Internet Banking, Mobile Banking and SMS Banking services.
Bank One debit and credit cards are contactless enabled, meaning that you just need to tap the card on card readers to make a payment, eliminating the need to touch the keypad to enter your PIN code. To help reduce the spread of the virus, we have raised contactless payment limits to Rs 3,000 per transaction and to Rs 6,000 per day.
To check whether your card is contactless enabled, look for the contactless symbol on the front of your card. Actual contactless transaction limits may vary depending on the terminal being used.
Exceptionally, all debit, credit and prepaid cards having expired in April and May 2020 will remain valid for transactions until 31 July 2020. Our aim is to ensure that you have uninterrupted use of your Bank One payment cards when you need it most. Our normal card renewal process has now resumed and you will be notified once your replacement card is ready for collection.
Internet Banking, Mobile Banking and SMS Banking remain the safest banking options amid the COVID-19 outbreak. They remain operational 24/7. You can find out more on our website www.bankone.mu/digital-banking. For help getting started, visit our Help Centre where you can find the Bank One Internet Banking User Manual and helpful video tutorials on both Internet and Mobile Banking. You can also call the Bank One Contact Centre during opening hours or via our online contact form. Our teams will be happy to help you register to and navigate our digital platforms.
If you need cash, our ATM network around the island remains operational 24/7. Please note that the daily cash withdrawal limit is Rs 20,000 and that ATM Deposit Services are available normally across our network. If at all possible, avoid handling cash to help reduce the spread. Favour online or contactless card payments whenever possible.
We are pleased to annouce that Bank One will contribute Rs 2 per contactless card, internet and mobile banking transaction to the COVID-19 Solidarity Fund to help those most impacted by the pandemic.
Please read the following important information before accessing this Website:
This Website is owned and operated by BANK ONE LIMITED and the use thereof indicate that you accept the Bank’s Terms and Conditions of Use.
If you do not agree to the Terms and Conditions of Use, you should not use the Website.
The Bank may, at its entire discretion, at any time and without notice, modify or update such Terms and Conditions of Use. Such changes shall be effective immediately and you shall be deemed to have accepted same if you continue to use the Website.
Although the Bank endeavours to provide correct information on its Website, it does not give any warranty express or implied as to its accuracy, completeness and reliability.
The Bank does not accept any liability for any errors or omissions of whatsoever nature as regards information, materials, functions and applications contained in its Website or as to any third-party Websites linked to or from its Website.
Terms & Conditions of Use
1) Information available on the Website are allowed to be printed and / or downloaded for personal use only and not for commercial purposes.
You may not reproduce, transmit or store any information contained on the Bank’s Website on any other Website without the Bank’s written permission.
2) The Website is intended to provide general information on the Bank and its products and services.
No information contained on the Website shall constitute or is intended to constitute financial, legal, accounting, investment or other professional advice or services. You are advised to take professional advice from a suitably qualified professional or adviser before taking any decision relating to your finances or business.
3) You acknowledge that information transmitted via the Internet is susceptible to monitoring and interception and you will be bear all risk of using such means. You further acknowledge that any unsolicited information communicated to us via Internet cannot be guaranteed to remain confidential.
4) The Website may contain technical, typographical or other inaccuracies and you are urged to contact us to confirm all information contained on this Website before placing any reliance on it.
5) The Bank agrees to make reasonable efforts to ensure full performance of its Internet Banking transactions. The Bank will be responsible for acting only on those instructions sent through Internet Banking which are actually received. The Bank does not assume responsibility for any malfunctioning in communication facilities not under its control that may affect the accuracy or timeliness of messages you send. The Bank will not be responsible for any losses or delays in transmission of instructions arising or caused by any browser software. It will, furthermore, not be accountable should you provide incorrect instructions or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.
Collection of Information
The Bank will not collect any information about you except where it is knowingly provided to us through this Website. The information we collect about you will depend on how you use the facilities offered via this web site.
In the event that you enter information in the process of completion of an online application form, the information will only be collected by us if you submit that online application to us. In other words, if you log out prior to submitting your application, any information which you had entered would be automatically deleted.
The Bank requires information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Use the information to improve its products and services.
Sending periodicals and promotional emails on new products, special offers or other information which the Bank thinks you may find interesting using the email address which you have provided.
Our Contact Centre may call you to suggest products and services that are relevant to your needs based on the information you have provided.
Occasionally, the Bank may also use your personal information to contact you for market research purposes.
The Bank may contact you by email, phone, fax or mail and may use the information provided to customise the Website according to your interests.
The Bank will not sell or distribute your personal information to third parties unless it has your permission or is required by law to do so. You may request details of personal information which the Bank holds about you under the Data Protection Act 2004. If you would like a copy of the information held on you, please write to us.
If you believe that any information the Bank is holding on you is incorrect or incomplete, please write to or email us as soon as possible. The Bank will promptly correct any information found to be incorrect.
In no event will the Bank be liable for any damages including but not limited to direct or indirect, special, incidental, consequential or punitive damages, losses or expenses arising out of the use of its Website, or incurred as a result of any failure of performance, transmission of information, any interruption or availability of its Website, delay in operation or transmission, computer virus, loss of data, or otherwise.
Neither the Bank nor its directors, shareholders, agents, consultants, representatives, officers or employees shall be liable for any damages or losses resulting from your use or inability to use its Website or any information contained therein, including without limitation any direct or indirect, special, incidental, consequential or punitive damages whether arising out of contract, statute and tort or otherwise.