COVID-19 online and physical safety tips

Helpful tips to bank safely

  • Before and after visiting the bank or the ATM wash your hands or use the hand sanitizer provided to you at every Bank One branch.
  • Respect social distancing guidelines when waiting in line at the bank or the ATM.
  • When coughing or sneezing, cover your mouth and nose with your flexed elbow.
    If you feel you have COVID-19 symptoms, stay home and follow the guidelines communicated by the Ministry of Health and Wellness. You can continue to bank safely using Bank One’s Internet or Mobile Banking channels.
  • Avoid using cash or physical contact when using your debit or credit cards. Use internet, mobile banking or contactless card payments. Contactless transaction limits are set at Rs 3,000 per transaction and Rs 6,000 per day currently.
  • For updates on COVID-19, please visit the Ministry of Health and Wellness website or the World Health Organization website.

Surf safely

Since the COVID-19 outbreak, the web has not only been the breeding ground for fake news, but also for phishing attempts. In crisis situations, fraudsters take advantage of people’s fear and steal their personal data. Here are some tips put together by the Bank One IT Security team to help you surf the web safely and protect your bank account.

  • Always question emails from unknown senders, particularly if they contain attachments or links.
  • If you receive a suspicious email in your office email inbox, contact your IT or IT Security team before opening it, even if you are working from home.
  • Beware of what you search online, especially when visiting live maps tracking the status of the outbreak. These will install scripts on your devices. Make sure to visit live maps from reputable sources only.
  • Check website URLs in your browser’s address bar to make sure it starts with HTTPS and not HTTP. The “s” stands for “secure”.
  • Do not click on pop-ups. Fraudsters go to great lengths to make pop ups look interesting and legitimate, but it is safer to block them or avoid clicking on them.
  • Change your WiFi router’s default password. Choose a strong password composed of a combination of small characters, capital letters, numbers and special characters.
  • Turn on Wireless Network Encryption. Contact your service provider for instructions.
  • Install firewall to protect your home computers from malware.
  • Install and configure trustworthy antivirus software.
  • Update your programmes and apps regularly.

Stay vigilant when visiting an ATM

  • Avoid using the ATM unless absolutely necessary, especially at night.
    Wash your hands or use hand sanitizer before and after using an ATM.
  • Avoid going to the ATM on your own. If you are alone, try waiting for another customer to arrive and then start your transaction.
  • Observe your surroundings before using an ATM. If the machine is obstructed from view, visit another ATM.
  • If you see anyone or anything suspicious, cancel your transaction and leave immediately.
  • If anyone follows you after making a transaction, ask a passer-by for help, or go to a well-lit area, unobstructed from view, and immediately call the police.
  • Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.

Ways to bank

Internet Banking

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Mobile Banking

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