Before and after visiting the bank or the ATM wash your hands or use the hand sanitizer provided to you at every Bank One branch.
Respect social distancing guidelines when waiting in line at the bank or the ATM.
When coughing or sneezing, cover your mouth and nose with your flexed elbow.
If you feel you have COVID-19 symptoms, stay home and follow the guidelines communicated by the Ministry of Health and Wellness. You can continue to bank safely using Bank One’s Internet or Mobile Banking channels.
Avoid using cash or physical contact when using your debit or credit cards. Use internet, mobile banking or contactless card payments. Contactless transaction limits are set at Rs 3,000 per transaction and Rs 6,000 per day currently.
Since the COVID-19 outbreak, the web has not only been the breeding ground for fake news, but also for phishing attempts. In crisis situations, fraudsters take advantage of people’s fear and steal their personal data. Here are some tips put together by the Bank One IT Security team to help you surf the web safely and protect your bank account.
Always question emails from unknown senders, particularly if they contain attachments or links.
If you receive a suspicious email in your office email inbox, contact your IT or IT Security team before opening it, even if you are working from home.
Beware of what you search online, especially when visiting live maps tracking the status of the outbreak. These will install scripts on your devices. Make sure to visit live maps from reputable sources only.
Check website URLs in your browser’s address bar to make sure it starts with HTTPS and not HTTP. The “s” stands for “secure”.
Do not click on pop-ups. Fraudsters go to great lengths to make pop ups look interesting and legitimate, but it is safer to block them or avoid clicking on them.
Change your WiFi router’s default password. Choose a strong password composed of a combination of small characters, capital letters, numbers and special characters.
Turn on Wireless Network Encryption. Contact your service provider for instructions.
Install firewall to protect your home computers from malware.
Install and configure trustworthy antivirus software.
Update your programmes and apps regularly.
Stay vigilant when visiting an ATM
Avoid using the ATM unless absolutely necessary, especially at night.
Wash your hands or use hand sanitizer before and after using an ATM.
Avoid going to the ATM on your own. If you are alone, try waiting for another customer to arrive and then start your transaction.
Observe your surroundings before using an ATM. If the machine is obstructed from view, visit another ATM.
If you see anyone or anything suspicious, cancel your transaction and leave immediately.
If anyone follows you after making a transaction, ask a passer-by for help, or go to a well-lit area, unobstructed from view, and immediately call the police.
Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.
Please read the following important information before accessing this Website:
This Website is owned and operated by BANK ONE LIMITED and the use thereof indicate that you accept the Bank’s Terms and Conditions of Use.
If you do not agree to the Terms and Conditions of Use, you should not use the Website.
The Bank may, at its entire discretion, at any time and without notice, modify or update such Terms and Conditions of Use. Such changes shall be effective immediately and you shall be deemed to have accepted same if you continue to use the Website.
Although the Bank endeavours to provide correct information on its Website, it does not give any warranty express or implied as to its accuracy, completeness and reliability.
The Bank does not accept any liability for any errors or omissions of whatsoever nature as regards information, materials, functions and applications contained in its Website or as to any third-party Websites linked to or from its Website.
Terms & Conditions of Use
1) Information available on the Website are allowed to be printed and / or downloaded for personal use only and not for commercial purposes.
You may not reproduce, transmit or store any information contained on the Bank’s Website on any other Website without the Bank’s written permission.
2) The Website is intended to provide general information on the Bank and its products and services.
No information contained on the Website shall constitute or is intended to constitute financial, legal, accounting, investment or other professional advice or services. You are advised to take professional advice from a suitably qualified professional or adviser before taking any decision relating to your finances or business.
3) You acknowledge that information transmitted via the Internet is susceptible to monitoring and interception and you will be bear all risk of using such means. You further acknowledge that any unsolicited information communicated to us via Internet cannot be guaranteed to remain confidential.
4) The Website may contain technical, typographical or other inaccuracies and you are urged to contact us to confirm all information contained on this Website before placing any reliance on it.
5) The Bank agrees to make reasonable efforts to ensure full performance of its Internet Banking transactions. The Bank will be responsible for acting only on those instructions sent through Internet Banking which are actually received. The Bank does not assume responsibility for any malfunctioning in communication facilities not under its control that may affect the accuracy or timeliness of messages you send. The Bank will not be responsible for any losses or delays in transmission of instructions arising or caused by any browser software. It will, furthermore, not be accountable should you provide incorrect instructions or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.
Collection of Information
The Bank will not collect any information about you except where it is knowingly provided to us through this Website. The information we collect about you will depend on how you use the facilities offered via this web site.
In the event that you enter information in the process of completion of an online application form, the information will only be collected by us if you submit that online application to us. In other words, if you log out prior to submitting your application, any information which you had entered would be automatically deleted.
The Bank requires information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Use the information to improve its products and services.
Sending periodicals and promotional emails on new products, special offers or other information which the Bank thinks you may find interesting using the email address which you have provided.
Our Contact Centre may call you to suggest products and services that are relevant to your needs based on the information you have provided.
Occasionally, the Bank may also use your personal information to contact you for market research purposes.
The Bank may contact you by email, phone, fax or mail and may use the information provided to customise the Website according to your interests.
The Bank will not sell or distribute your personal information to third parties unless it has your permission or is required by law to do so. You may request details of personal information which the Bank holds about you under the Data Protection Act 2004. If you would like a copy of the information held on you, please write to us.
If you believe that any information the Bank is holding on you is incorrect or incomplete, please write to or email us as soon as possible. The Bank will promptly correct any information found to be incorrect.
In no event will the Bank be liable for any damages including but not limited to direct or indirect, special, incidental, consequential or punitive damages, losses or expenses arising out of the use of its Website, or incurred as a result of any failure of performance, transmission of information, any interruption or availability of its Website, delay in operation or transmission, computer virus, loss of data, or otherwise.
Neither the Bank nor its directors, shareholders, agents, consultants, representatives, officers or employees shall be liable for any damages or losses resulting from your use or inability to use its Website or any information contained therein, including without limitation any direct or indirect, special, incidental, consequential or punitive damages whether arising out of contract, statute and tort or otherwise.