Bhavya Shah Earns Top Accolade as the ‘Most Influential Retail Banker of the Year’

December 1, 2023

Bhavya Shah, Head of Personal Financial Services at Bank One Limited, was honoured with the prestigious title of “Most Influential Retail Banker of the Year (SADC Region)” during the 12th Africa Bank 4.0 Summit – SADC Region held in Johannesburg in November.

The summit, themed “Upscaling Digital Financial Services and Payments: Innovative, Agile, Accessible, Affordable,” acts as a catalyst for positive change in the region’s digital financial services landscape, showcasing the latest innovations and technologies, including pioneering models in payments and finance. The event brought together influential figures from the sector including c-suite executives from banks, microfinance institutions, fintechs, and regulators within the Southern African fintech, digital banking and digital payments sectors.

Bhavya Shah’s recognition as the “Most Influential Retail Banker of the Year” underscores Bank One’s commitment to pioneering innovative ways to make banking better. The bank has been at the forefront of innovation, first with the introduction of POP, the first universal mobile payment solution launched in Mauritius and its subsequent groundbreaking features including POP Save and POP Insure; and lately with the launch of an exciting new Elite value proposition for cross-border customers across Africa and the transformation of its Business Banking proposition for SMEs in Mauritius.

Under his leadership, this year Bank One has proudly won the title of ‘Best SME Bank in Mauritius’ by Global Finance Magazine and ‘Best Mass Affluent Banking Offering’ in the Highly Acclaimed category at the Global Retail Banking Innovation Awards. They showcase Bank One’s commitment to client centricity and inspire a programme of continuous improvements.

In expressing his gratitude for the award, Bhavya Shah stated, “I feel humbled to be recognized as the most influential retail banker in Southern Africa for all the awesome work we are doing at Bank One, including the successful launch of POP domestically and Elite Banking for cross-border mass affluent clients. We have an amazing team here that is striving hard every single day to deliver a unique and enriching experience!

Bhavya Shah and his team are enthusiastic about the future and are looking forward to further serving the domestic and regional markets with unique solutions that improve the financial well-being of their clients.