16, Sir William Newton Street
Port Louis, Mauritius
Your privacy is important to Bank One. This Privacy Notice explains how we collect, share, use,and protect your information. It also explains your rights in relation to the collection of personal information and how you can exercise those rights.
It covers Bank One’s many online services, including Bank One websites, mobile applications,and branded social media sites or pages, as well as any interactions you may have with us while viewing content provided through one of Bank One’s digital advertising campaigns. It also covers information we collect for any personal products or services you have with us, including savings, loans, credit cards, investments and insurance, and when you call us, visit one of our branches, or ask about any of our products and services.
The Bank One Privacy Notice continues to apply even if your agreement for banking, insurance or other products and services with us ends. It should also be read alongside your banking or insurance terms and conditions, as these include sections relating to the use and disclosure of information.
Please take a moment to familiarize yourself with our privacy practices and contact us if you have any further questions.
We will update our Data Privacy Notice from time to time. Any updates will be made available and, where appropriate, notified to you by SMS, email or when you log onto the internet banking platform or our mobile banking application.
Download the Subject Access Request (Record)
If you would like to exercise any of your data subject rights, download the Subject Access Request.
Throughout this document, ‘we’, ‘us’, ‘our’ and ‘ours’ refer to Bank One Limited.
We will hold:
Sometimes we may use your information even though you are not our customer. For example, you may be a beneficiary, guarantor, director, cardholder or representative of a customer of ours or be a potential customer applying for one of our products or services.
We collect information:
(i) you give us;
(ii) information from your use of our products, services or our online platforms, and;
(iii) information provided to us by third parties.
We use, and share, your data where:
When providing our services to you, we may share your information with:
How long we hold your data for is subject to legislation and regulatory rules we must follow, set by authorities and the type of financial product provided to you.
You have a number of rights in relation to the information that we hold about you. You can exercise your rights by contacting us using the details set out in the ‘More details about your information’ section below. You also have a right to lodge a complaint to the Mauritius Data Protection Office by visiting http://dataprotection.govmu.org, or to the data protection regulator in the country where you live or work.
If you would like further information on anything we have said in this Privacy Notice, or to contact our Data Protection Officer, write a letter addressed to The DPO, 16, Sir William Newton Street, Port-Louis, Mauritius or send an email to DPO@bankone.mu. This Privacy Notice may be updated from time to time and the most recent and full version can be found at bankone.mu/en/privacy-notice
Last updated on :24 October, 2018
Bank One Disclaimer
Welcome to www.bankone.mu!
Please read the following important information before accessing this Website:
This Website is owned and operated by BANK ONE LIMITED and the use thereof indicate that you accept the Bank’s Terms and Conditions of Use.
If you do not agree to the Terms and Conditions of Use, you should not use the Website.
The Bank may, at its entire discretion, at any time and without notice, modify or update such Terms and Conditions of Use. Such changes shall be effective immediately and you shall be deemed to have accepted same if you continue to use the Website.
Although the Bank endeavours to provide correct information on its Website, it does not give any warranty express or implied as to its accuracy, completeness and reliability.
The Bank does not accept any liability for any errors or omissions of whatsoever nature as regards information, materials, functions and applications contained in its Website or as to any third-party Websites linked to or from its Website.
Terms & Conditions of Use
1) Information available on the Website are allowed to be printed and / or downloaded for personal use only and not for commercial purposes.
You may not reproduce, transmit or store any information contained on the Bank’s Website on any other Website without the Bank’s written permission.
2) The Website is intended to provide general information on the Bank and its products and services.
No information contained on the Website shall constitute or is intended to constitute financial, legal, accounting, investment or other professional advice or services. You are advised to take professional advice from a suitably qualified professional or adviser before taking any decision relating to your finances or business.
3) You acknowledge that information transmitted via the Internet is susceptible to monitoring and interception and you will be bear all risk of using such means. You further acknowledge that any unsolicited information communicated to us via Internet cannot be guaranteed to remain confidential.
4) The Website may contain technical, typographical or other inaccuracies and you are urged to contact us to confirm all information contained on this Website before placing any reliance on it.
5) The Bank agrees to make reasonable efforts to ensure full performance of its Internet Banking transactions. The Bank will be responsible for acting only on those instructions sent through Internet Banking which are actually received. The Bank does not assume responsibility for any malfunctioning in communication facilities not under its control that may affect the accuracy or timeliness of messages you send. The Bank will not be responsible for any losses or delays in transmission of instructions arising or caused by any browser software. It will, furthermore, not be accountable should you provide incorrect instructions or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.
Collection of Information
The Bank will not collect any information about you except where it is knowingly provided to us through this Website. The information we collect about you will depend on how you use the facilities offered via this web site.
In the event that you enter information in the process of completion of an online application form, the information will only be collected by us if you submit that online application to us. In other words, if you log out prior to submitting your application, any information which you had entered would be automatically deleted.
The Bank requires information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Use the information to improve its products and services.
Sending periodicals and promotional emails on new products, special offers or other information which the Bank thinks you may find interesting using the email address which you have provided.
Our Contact Centre may call you to suggest products and services that are relevant to your needs based on the information you have provided.
Occasionally, the Bank may also use your personal information to contact you for market research purposes.
The Bank may contact you by email, phone, fax or mail and may use the information provided to customise the Website according to your interests.
The Bank will not sell or distribute your personal information to third parties unless it has your permission or is required by law to do so. You may request details of personal information which the Bank holds about you under the Data Protection Act 2004. If you would like a copy of the information held on you, please write to us.
If you believe that any information the Bank is holding on you is incorrect or incomplete, please write to or email us as soon as possible. The Bank will promptly correct any information found to be incorrect.
In no event will the Bank be liable for any damages including but not limited to direct or indirect, special, incidental, consequential or punitive damages, losses or expenses arising out of the use of its Website, or incurred as a result of any failure of performance, transmission of information, any interruption or availability of its Website, delay in operation or transmission, computer virus, loss of data, or otherwise.
Neither the Bank nor its directors, shareholders, agents, consultants, representatives, officers or employees shall be liable for any damages or losses resulting from your use or inability to use its Website or any information contained therein, including without limitation any direct or indirect, special, incidental, consequential or punitive damages whether arising out of contract, statute and tort or otherwise.
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