Option 1: By Telephone
You may call our Contact Centre on 202 9200 anytime as from 08:30 to 16:30 hrs
Option 2: Voicebox
We have a dedicated voicebox to receiving feedback/complaints or suggestions, operational 24 hours a day, 7 days a week. You may call 202 9203 and leave your message. We shall respond to all messages left after 16:30hrs on the next working day.
Option 3: Write to us
You may choose to address your feedback/complaint to :
The Quality Service Coordinator
Bank One Limited
16, Sir William Newton Street
Option 4: Email us
Drop us an email at firstname.lastname@example.org
Option 5: Through our website
Visit our website www.bankone.mu and post your message in the Contact Us/Share feedback section
Option 6: Feedback/Complaint boxes
You may wish to fill in one of our feedback brochures and drop it in our feedback box available in all our branches.
Option 7: Talk to your Branch Manager
Meet your Branch Manager and voice out your feedback/suggestion or concern.
Time to solve issue
|Type||Time frame to solve issue|
|Regular complaints||3 workings days|
|Medium/complex issues||7 workings days|
|Very complex issues||10 workings days|