SME Relationship Manager



Head Office

Job vacancy

Qualifications & Experience:

  • Degree in Banking/Finance/Accounting or any relevant field.

  • 5 years’ experience or more in the SME.

Job Purpose:

Develop and manage a portfolio of SME business within the bank’s framework and regulators while maintaining a high level of customer service.

Key Responsibilities:

  • Regular visits to existing and potential customers, contact new customers through cold calls, referrals etc.

  • Represent the Bank at various community functions to further enhance its image and increase business opportunities through networking

  • Understand customer requirement/ interests; research customer profile and background in order to propose a solution that meets customer needs

  • Review business performance to take decision on facility renewal.

  • Liaison and build networks with local regulatory bodies and forums.

  • Ensure that customer needs and expectations are understood to ensure timely fulfillment.

  • Make sure that complaints / recommendations from customers are be addressed professionally and in line with Complaints Handling Procedures.
  • Undertake a proper analysis of client request within the Credit Risk guidelines before recommending same.
Technical Skills:
  • Good credit risk assessment skills.
  • Strong knowledge of Central Bank’s guidelines and other relevant local legislations.
  • Ability to quickly pick up risk of Money Laundering.
  • Strong understanding of local market and retail banking products.
  • Good interpersonal and communication skills both in English and French.
  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint)

Behavioural Skills/ Competencies:

  • Strong analytical and judgmental skills.
  • Strong marketing and selling skills.
  • Solution provider.

  • Quality oriented, have an eye for details and show strong bias for continuous improvement.

  • Ability to work under pressure to meet tight deadlines.

  • Excellent Networking

Closing date: 29th September 2017

Job offer

Submit your resume