Recovery Officer


Collections & Recovery Department

Head Office

Job vacancy

Qualifications & Experience:
  • Minimum HSC, however a degree in banking/Finance or any relevant field is essential

  • Minimum 5 years working experience in the Banking Sector

Job Purpose:

Apply the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularised and/ or to provide credit solutions to customers.

Key Responsibilities:
  • Liaise with customers (and guarantors) who have overdue on their accounts through regular phone calls, SMS, letters/correspondence and site visit until the account is regularise and update customers' files diligently.

  • Discuss with customers on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual.

  • Ensure that documentations relative to the debts are up-to-date (Search on Asset, Security documents, property valuation reports).

  • Ensure that for all process there is a maker and checker process in preparation of vouchers, reconciliation of accounting reports and any other reporting and submission with Collections and Recovery.

  • Refer accounts with no positive movement for legal recovery within a reasonable timeframe as defined in Collections and Recovery Process, Policy and Strategy manual.

  • Have regular meetings with Litigation team on cases where foreclosure/ legal recovery has already commenced.

  • Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines.

  • Ensure that submission timeline is respected with no delay to internal as well as external stakeholders.

  • Assist Recovery Managers in preparation of documents to be discussed in various credit committees (Watch list, SAC, MCC and BCC) and also attend these committee as and when required.

  • Assist Recovery Managers in liaising with other departments (relative to any recovery process or activity.

  • Actively participate in the hand-over process of file transfer of non-performing accounts with RMs/ Managers of respective business units.

  • Assist and participate in Internal and External audit reviews.

  • Conduct Regular meetings with legal administrator’s/ receivership managers to ensure cases are closed within reasonable period of time.

Technical Skills:

  • Communication and Listening skills

  • Negotiation Skills

  • Fluency in English and French

  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint)

  • Financial - Accounting Principles & Practice

  • Credit assessment

  • MIS Analytics

  • Lending Procedures and Legal aspects would be an advantage

  • Risk Management

Behavioural Skills/ Competencies:

  • Leadership

  • Planning and Organizing

  • Team Player

  • Can do attitude

  • Innovative

Closing Date: 15th September, 2017.

Job offer

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