Quality Assurance – Maker (CSR)


Direct Sales Unit (Retail Banking)

Vacancy: Quality Assurance Maker (clerical)

Job Purpose:

  • Provide efficient, courteous and error free service to Direct Sales Agent
  • Ensure an outstanding level of service to all Direct Sales Agent and monitor service standards
  • Log all requests on Credit Scoring Tools in an efficient manner to meet SLA for consumer loans and credit cards
  • Follow up with respective departments for approval and disbursement
  • Preparing the legal contract & Ensuring that Direct Sales Agents open the account

Key Responsibilities:

  • Collect all requests from Direct Sales Agent and verify if all documents are in order
  • Process and maintain records of consumer loans, credit cards and opening of accounts
  • Ensure that all documentation for credit matters are up to date and disbursement are done in a fast and efficient manner
  • Perform general administration
  • Build and maintain effective relationships with agents and internal customers
  • Deal with Direct Sales Agents with tact and courtesy
  • Ensure a prompt and efficient consideration of credit requests from Direct Sales Agent
  • Ensure that correct data are being inserted on credit scoring tools for same to be approved quickly
  • Reporting is done within deadlin

Technical & Behavioural Skills:

  • Good knowledge of Central Bank’s guidelines and other relevant local
  • Sound Knowledge and understanding of banking products and lending processes
  • Good analytical skills and Risk Management techniques
  • Highly numerate
  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint and Microsoft Outlook)
  • Ability to work under pressure and meet tight deadlines
  • Computer literal with good knowledge of Microsoft Office tools
  • Good interpersonal and communication (oral/written) both in French and English medium
  • Have good time management skills
  • Excellent team spirit
  • Proactive, dynamic and solution provider

Qualifications & Experience:

  • HSC
  • Work experience in the financial sector, preferably in the banking sector will be an advantage

Management reserves the right not to make any appointment following this advertisement

Job offer

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