Job Summary: Responsible for re-engineering the bank structure and systems by applying project management techniques in line with the strategy of the bank.

Key Responsibilities:

  • Define and drive improvement in the customer journey by delivering specific projects on process improvement.
  • Deliver capabilities which enables improvement in customer experience.
  • Identify, define and deliver initiatives which transforms colleague experience.
  • Champion project management disciplines and provides the processes, structures, and tools for individual project management and program management across the transformation.
  • Integrates how the big picture of the initiatives comes together from definition through implementation with its implications across the business.
  • Ensure timelines are adhered to for initiatives by keeping Top Management aware of any red flags concerning the timing or integration process.
  • Provide a governance structure ensuring accountability and enabling the predictability of the outcomes of each transformation initiative.
  • Analyse the bank’s current infrastructure, projects organization and portfolio and business process management and align it with the business’ strategic plans.
  • Follow up on the development and implementation of projects initiated at bank level and provide a status report to management on a monthly basis.
  • Ensure that there is alignment and coordination in projects and BPM initiatives.
  • Supervise and define objectives to the BPM function to ensure that organizational and process changes are in line with bank projects and business objectives.
  • Provide visibility about the Change capacity of the bank in terms of resources and budget.

Technical Skills:

  • Good management skills.
  • Good interpersonal and communication skills both in English and French.
  • Ability to use Microsoft Office tools (Excel, Word, PowerPoint).
  • Project management, lean/six sigma.
  • Excellent leadership skills with transformation set in mind.

Behavioural Skills/Competencies:

  • Quality oriented, have an eye for details and show strong bias for continuous improvement.
  • Ability to work under pressure to meet tight deadlines.
  • Excellent networking skills.

Qualifications & Experience:

  • Holder of an MBA.
  • Minimum of 10 years of working experience in a leadership position with exposure in business process improvement and business process management.
  • Experience in the Banking or IT would be an advantage.

Please ensure all your personal, academic and professional details are up to date before sending your CV and motivation letter through our website or to the following email address: [email protected].
Any incomplete application or those received by post will not be considered.
Management reserves the right not to make any appointment following this advertisement.

Available positions


Submit your resume