Head of Collections and Recovery


Collections & Recovery

Head Office

Job Summary: The main purpose of the Recovery job is to apply the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularised and/ or to provide credit solutions to customers. The main role of the jobholder is to retain customers, solve customer's overdue problem and protect the assets of the bank. Key responsibilities:
  • Manage Large NPA accounts and discuss with customers on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual to reduce the NPA exposure.
  • Ensure that documentations relative to the debts are up-to-date (Search on Asset, Security documents, property valuation reports)
  • Ensure that for all process there is a maker and checker process in preparation of vouchers, reconciliation of accounting reports and any other reportings and submission with Collections and Recovery
  • Ensure legal recovery within a reasonable timeframe as defined in Collections and Recovery Process, Policy and Strategy manual
  • Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members
  • Adopt proper records management principle as defined by the bank in terms of upkeep and filing of documentation
  • Ensure that submission timeline are respected with no delay to internal as well as external stakeholders
  • Actively participate in various credit committees (Watchlist, SAC, MCC and BCC) and ensure execution of agreed actions
  • Develop good rapport and liaison with other departments (OPC,Credit Card dept, Finance, IT, Legal, Credit Admins etc...) relative to any recovery process or activity
  • Assist and participate in Internal and External audit reviews and also contribute to management responses
  • Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied
  • Steer meetings with Litigation team on cases where foreclosure/ legal recovery have already commenced so as to activate process
  • Actively participate in the hand-over process of file transfer of non-performing accounts with RMs/ Managers of respective business units
  • Regularly conduct site visits of high ticket size NPA accounts to assess the recovery scope and also define on the recovery strategy to be adopted
  • Conduct Regular meetings with legal administrators/ receivership managers to ensure cases are closed within reasonable period of time
  • Drive the team relentlessly to deliver as per agreed business objective and beyond
  • Ensure proper cost management in the department so as to decrease the cost to recovery
  • Always treat customer fairly
  • Provide full assistance and support to any customer queries
  • Ensure that service delivery to customer leads to 'wow' customer experience
  • Work collaboratively in achieving the bank's short, medium and long term financial objectives
  • Constantly support to decrease the cost to income ratio of the bank
  • Manage the impaired book to ensure that impairment is reduced and kept at the business risk level
  • Work towards NIL operational loss to the bank
  • Act as Mentor and Coach to junior staff to improve their performance
  • Support junior staff in achieving business objective through regular performance management
  • Assess training needs of junior staff and ensure training calendar is in place
  • Keep abreast with latest changes within the Recovery process, Credit environment and changes within banking regulations
  • Self-development through training and academic qualification
  • Sharing of best practice
Qualifications and competencies:
  • Minimum HSC with at least 10 years banking experience/ Under Graduate/ Post Graduate
  • At least 5-10 years banking experience
  • Experience within Credit and/or Risk
  • Experience in Debt collections
  • Understanding of BoM guidelines
  • Legal recovery knowledge as well as BPA
  • Understanding of BASEL convention will be an advantage.
Additional skills:
  • Communication and Listening skills
  • Negotiation Skills
  • Fluency in English and French
  • Ability to use Microsoft Office tools (Excel, Word, Powerpoint)
  • Financial - Accounting Principles & Practice
  • Credit assessment
  • MIS Analytics
  • Lending Procedures and Legal aspects would be an advantage
  • Risk Management
  • Leadership
  • Planning and Organising
  • Team Player
  • Can do attitude
  • Innovative

Job offer

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