Ecommerce Chargeback Specialist


Card Department

Head Office

Job Summary: You will be responsible for the prompt debiting of chargebacks from bank accounts of payments service providers as well as promoting good flows of communication with regards to chargeback and fraud reports internally and to customers to support decisions in risk management. The Chargeback Specialist will ensure prompt representment of disputed chargeback cases and maintain an updated chargeback and fraud database on a continuous basis. Key Responsibilities:
  • Generate Daily Visa and MasterCard Chargeback Reports from VisaOnline and PEX SFTP.
  • Debit the respective payment service providers for Visa and MasterCard Chargebacks.
  • Calculate Individual Merchants and Payment Service Providers Visa Chargeback Ratios for Visa and MasterCard separately.
  • Communicate by email the chargeback figures and ratios for both Visa and MasterCard to payment service providers.
  • Maintain and update a chargeback database.
  • Process representments for disputed chargebacks.
  • Communicate status of representments made to payment service providers.
  • Maintain and update a representment database.
  • Generate daily Visa and MasterCard fraud reports.
  • Calculate fraud ratios.
  • Communicate fraud ratios, daily chargeback figures and ratio to payment service providers.
  • Reply to customers' queries on chargebacks and frauds.
  • Ensure all payment service providers/merchants are debited daily for chargebacks incurred.
  • Ensure all representments are made within the timeframe allocated by Visa and MasterCard.
  • Ensure all chargeback/dispute management fees are applied daily.
  • Report any shortage of funds for chargeback and fees debiting from the available bank balance of payment service providers/merchants.
Technical Skills:
  • Ability to demonstrate good and updated knowledge of Visa and MasterCard Risk rules.
  • Ability to analyse current and future chargeback and fraud trends and make proposals.
  • Ability to use Microsoft tools.
Behavioural Skills/Competencies:
  • Excellent planning, prioritizing and organizational skills.
  • Ability to work with limited supervision.
  • Ability to work in a team and a proven team player.
  • Proactive, and dynamic solution provider.
  • Excellent oral and written communication skills.
Qualifications & Experience:
  • Degree in Management/Banking and finance/Accountancy or equivalent
  • 3 years of experience in the financial sector
Please ensure all your personal, academic and professional details are up to date before sending your CV and motivation letter through our website or to the following email address: [email protected]. Any incomplete application or those received by post will not be considered. Management reserves the right not to make any appointment following this advertisement.

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