Direct Sales Manager


Retail Banking – Direct Sales Unit

Vacancy: Direct Sales Manager

Job Purpose:

Manage human and financial resources of Direct sales division to meet Business objectives

Key Responsibilities:
  • Act proactively to changes in customer needs and taste due to changing environment.
  • Do research on customer profile and background in order to propose a solution that meets their needs, interest and requirements customer needs.
  • Build and promote strong, long-lasting customer relationship by partnering with them and understanding their needs.
  • Setup alliances to compliment sale of credit cards and loans.
  • Liaison and build networks with Product, Ops, Middle, Backoffice and local regulatory bodies and forums.
  • Handle Complaints / recommendations from customers and ensure that they are addressed professionally and in respect of Complaints Handling Procedures.
  • Ensure that flaws noted by Compliance Division are rectified in reasonable delay and measures are taken to avoid repetition of the discrepancies.
  • Train the Direct Sales Teams on products, process and procedures and make certain that are equipped to deliver expected results.
  • Make sure that Direct Sales staff understand Customer needs and expectations and ensure timely fulfillment.
  • Streamline, simplify and standardize processes to reduce turnaround time.
  • Monitor expenses incurred in respect of Direct Sales Budget and Bank's policy/procedures
  • Manage, maintain and utilize Bank assets and recourses in a properly manner.

Technical & Behavioural Skills:

  • Knowledge of Central Bank’s guidelines and other relevant local legislations.
  • Basic knowledge of Trade Finance.
  • Good knowledge of KYC and AML policies and operating procedures.
  • Knowledge of offshore banking.
  • Basic understanding of various financial market.
  • Computer literal with good knowledge of Microsoft Office tools.
  • Good interpersonal and communication (oral/written) both in French and English medium.
  • Have good time management skills.
  • Excellent team spirit.
  • Proactive, dynamic and solution provider.

Qualifications & Experience:

  • Degree in Banking/Finance/Marketing or any relevant field would be an advantage
  • Minimum 3 years Banking experience

Job offer

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