Customer Service Representative/Teller

CAREERS

Retail Banking Department

South Region

Job Summary: Your main role will be to deal directly with customers by handling cash and non-cash related transactions. You will also be required to provide an efficient, courteous and error free services to customers. You will promote and provide a full range of lending, deposits, card services to individual and companies in compliance with regulations and established sales operational and security policies and procedures.
Key Responsibilities:
  • Build and maintain effective relationships with business partners and customers.
  • Ensure an outstanding level of service to all customers and monitor service standards.
  • Promote and maintain positive relations with all contacts, customers and potential customers.
  • Conduct cross/upsell referral sales activities at every opportunity.
  • Promote the bank’s products and services by recommending alternative services, guiding customers up/cross selling products, and answering enquiries in accordance with the bank’s policies.
  • Carry out customer requests to create, close and maintain customer accounts /ATM cards as per the bank’s policies and procedures.
  • Adhere to regulatory compliance and bank policies and procedures.
  • Solve problems that arise on a day-to-day basis and within the role limit.
  • Handle complaints as per the Complaints Handling Procedures.
  • Ensure all returns are completed error free and submitted within the deadline.
  • Ensure that all cash, cheque and other transactions are performed as per the Cash Handling Policy and any other relevant policy.
  • Balance currency, coins and cheques in cash drawers.
  • Ensure that all documentation for credit matters are up to date and disbursements are done in a fast and efficient manner.
Technical Skills:
  • Marketing and sales skills.
  • Good IT knowledge.
  • Excellent spoken and written English and French.
Behavioural Skills & competencies:
  • High level of integrity and honesty.
  • Excellent interpersonal and communication skills.
  • Complaint handling skills.
  • Analytical skills.
  • Problem solving skills.
  • Ability to demonstrate outstanding customer service.
  • Self-driven and proactive.
  • Highly committed to customer service.
  • Ability to adapt to change.
Qualifications & Experience:
  • HSC (3 mains and 2 subsidiaries) or equivalent acceptable qualifications.
Please ensure all your personal, academic and professional details are up to date before sending your CV and motivation letter through our website or to the following email address: [email protected]. Any incomplete application or those received by post will not be considered. Management reserves the right not to make any appointment following this advertisement.

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