Service Officer

CAREERS

International Banking Department

Head Office

Qualifications & Experience:
  • Degree in Banking/Finance or any relevant field would be an advantage
  • Minimum 2 years working experience in the banking sector
Main Purpose:
    Assist and support the RMs in account openings, monitoring of accounts, processing of transfers, cards processing etc and deliver exceptional level of client service and satisfaction.
Key Responsibilities:
  • Building up and reviewing the account opening documents and liaising with clients for completion of file.
  • Dealing internally with KYC and Operations for account opening with tight time lines.
  • Ensuring that all the inward and outward remittances are completed within timelines adhering to all prescribed processes.
  • Build and maintain business relationship with new and existing customers and ensure timely delivery of service and inquiries.
  • Promote a customer-centric approach towards building a successful and profitable business relationship.
  • Identify opportunities to improve productivity, efficiency and quality in the service team and assist in the implementation of these initiatives.
  • Project professional business image and promote and uphold the bank's values.
  • Maintain cordial relations with internal customers to work as a closely knit team.
  • Efficiently and accurately support the RMs in the operations area.
  • Prepare and maintain RM sales reports and management reports.
Technical Skills:
  • Knowledge of Central Bank’s guidelines and other relevant local legislations.
  • Basic knowledge of Trade Finance.
  • Good knowledge of KYC and AML policies and operating procedures.
  • Knowledge of offshore banking.
  • Basic understanding of various financial market.
  • Computer literal with good knowledge of Microsoft Office tools.
  • Good interpersonal and communication (oral/written) both in French and English medium.
Behavioural Skills/ Competencies:
  • Have good time management skills.
  • Excellent team spirit.
  • Proactive, dynamic and solution provider. 
Closing date: 4th August, 2017

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